[NCSA] NC*SA Meeting Tonight: How to Proceed When 1000 Call Agents Tell You, "My Computer Is Slow" (01/12)

[NC*SA Announcements List - Moderated]

The next meeting of the North Carolina System Administrators
organization (NC*SA) is TONIGHT, January  12th, 2009. 
Details about the meeting are provided in this note.  
We hope to see you there!

*We are trying something new for our meeting tonight. 
It will be a LiveStreaming session from LISA2008.*

Topic: How to Proceed When 1000 Call Agents Tell You, "My Computer Is Slow"
Presenter: Tobias Oetiker, OETIKER+PARTNER AG
Date/Time: 7:00 pm Monday, January 12th, 2009
Location: UNC-TV Conference Room
(Directions at the end of this email) 

*Topics and Speakers: *

How to Proceed When 1000 Call Agents Tell You, "My Computer Is Slow": 
Creating a User Experience Monitoring System
Speaker: Tobias Oetiker, OETIKER+PARTNER AG
Once users have figured out that their computers are slow, there is an 
uphill battle to improve the performance and at the same time lose that 
slowness image. In this talk I will report on the development of a 
Perl-based system for passive application monitoring for a large Swiss 
telecom company. The system keeps track of hundreds of different 
performance metrics. Running on over 1,000 client workstations, several 
gigabytes of performance data are gathered each week and stored in a 
central PostgreSQL database. An Ajax-enabled Web application allows 
users to explore, compare, and investigate performance data. Hear how 
investigating performance problems has turned from random guesswork into 
a clearly defined process, based on objective measurements rather than 
rumors.

NC*SA Silver Sponsors:
TriLUG - http://www.trilug.org
UNC-TV - http://www.unctv.org

======directions==========

Location:       UNC-TV (10 TW Alexander Drive, RTP NC 27709)
http://www.unctv.org/aboutus/directions.html

      From I-40 East (Chapel Hill/Greensboro/Charlotte):
    * Take Exit 279B (Durham Freeway/Highway 147 North).
    * Take the second exit (Alexander Drive).
    * Turn left at the traffic light at the top of the exit ramp.
    * Cross over the bridge and take the second right (approximately .5 
mile).
    * At this point, you should see signs for UNC-TV.**
      [Note: If traveling I-40 East, you will see Exit 279A (To
Alexander Drive/Durham Freeway South). Please do not take this exit as
you will be on the opposite end of Alexander Drive from UNC-TV and
increase your travel time.]
      From I-40 West (Raleigh/RDU Airport)
    * Take Exit 279B (Durham Freeway/Highway 147 North).
    * Take the second exit (Alexander Drive).
    * Turn left at the traffic light at the top of the exit ramp.
    * Cross over the bridge and take the second right
      (approximately .5 mile).
    * At this point, you should see signs for UNC-TV.


===================================================
Our meetings are free and open to anyone with an interest in the topic
of the evening and/or system administration.  We will be providing food
and drink for the evening. If you have any questions please contact the
Steering Committee at: ncsa-steer at ncsysadmin.org
======================================================


-- 

Liyun Yu, PhD

System Specialist

Dept of Radiation Oncology

University of North Carolina at Chapel Hill

Office: (919) 966-7704 ext 1

Email: liyunyu at med.unc.edu