[NCSA-discuss] tape drive repair

[Liyun Yu]

Mike,

This may not help you directly but I wish to share.

I had a Tape Drive problem a couple years ago.
I tried to contact the vendor but their business
were closed. What I did was that I opened the drive
carefully, write down the steps as needed, and using
the tape to keep the screws on each step notes on the paper.
What I discovered was actually a small mechanical
problem. That was fixed in the same day.

What I would suggest is to check if there were mechanical issues
that could be fixed inhouse with minor skill sets.

Be aware that Repair cost sometime maybe close to a replacement.
Did you called the manufacture to seek for some local reps?
Here is their contact info:

Telephone Support
Contact Tandberg Data Technical Support at (303) 417-7792. Tandberg Data 
offers free Technical Support for all currently shipping in warranty 
products during normal business hours (7:00 AM to 6:00 PM MST).

I wish this helps.

Liyun Yu

A. Michael Salim wrote:
> Hi,
>
>
> We have a Tandberg tape drive that needs repair.  Any suggestions on
> getting this done locally here in the triangle?
>
> TIA!
>
> best regards
> Mike
>
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