[NCSA-jobs] Seeking Engineering Analyst I - UNIX - (Raleigh, NC)

[Aderval Barros]

Engineering Analyst I - GTRC: 

Work as a member of the STS Global Technical Response Center to, primarily
support Level 1 Engineering requests for Internal Employees. 

Duties include: 
-Provide resolution of procedural, process, information and technical
problems for requests from internal client base submitted by phone or
automated means. 
-Provide audit trail of all problems and resolution (input, monitor, action,
close) through the use of required tools. 
.Ability to also support Windows XP in an enterprise configuration and
understand some of the difficulties an Engineer (UNIX/Linux user) is
challenged with this type of setup. 
-Assume ownership of problems from any internal client, and follow path of
escalated contacts to insure the problems are resolved in timely and
effective ways to the satisfaction of the requestor. 
-Follow-up with clients and utilize case handling and closure policies to
insure satisfaction. 
-Identify systematic problems and/or recommend opportunities for improvement
that will eliminate or reduce problems in the field. 
-Act as advocates for the internal clients to insure their needs and
concerns are addresses. 
-Follow established procedures for call referral, escalation and problem
resolution. 
-Work cooperatively with other team members to resolve problems to the
satisfaction of the administrators. 
-Recommend modifications to existing procedures or new procedures that will
improve the overall operation of the Help Desk Team. 
-Perform other duties as assigned. 

Required Experience: 
1. Undergrad Degree (CS or EE a plus) or equivalent work experience. 
2. Working knowledge of UNIX/Linux/Windows XP operating systems. 
3. Able to communicate clearly and effectively with all levels of
engineering and non-engineering staff via phone, email, and/or IM. 
4. Demonstrated ability to analyze, troubleshoot and resolve issues of
varying complexity with minimal supervision. 
5. Applies established solutions to solve known issues and assists in the
development of solutions for new issues. 
6. Able to manage crisis situations effectively. 
7. Manage multiple, simultaneous projects and cases while maintaining
predefined service levels and high customer satisfaction. 
8. May require some weekend or after-hours work. 

FTE: Generous base salary + benefits; Health, life, dental, disability
insurance; Paid time off; 401K; Paid training. 

How to Apply 

Interested candidates please submit cover letter and resume to
stsjobs at stsii.net or fax to (925) 479-7810. Please reference job title and
location in subject line.

 

Best Regards,

Aderval Barros
Technical Recruiter
STS INTERNATIONAL, INC.
 <http://www.stsii.net/index.html> http://www.stsii.net/index.html

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