[TriLUG] Linux and RoadRunner ( was Linux and ATT)
Fri, 5 Apr 2002 11:23:05 -0500
On Friday 05 April 2002 11:04 am, you wrote:
> Do they support appliance firewalls (Netgear/Dlink/etc.)?
Don't tell them that you are using one. Many of the cable ISP's are trying
to figure out what to do about those, as they feel that if you have two
computers behind a NAT firewall that you should be paying a surcharge for
that second computer. I haven't heard anything from Time Warner (yet) but no
need to tell them something that they don't need to know about.
> I know that I have had similar issues when calling, I just
> tell them I have Windows and fake trying the stuff they
> ask me to do. But it would see that they would have to support
> some firewalls, given that they don't want me to sue them if
> someone steals data from my PC.
They are a common carrier. You can file suit against them for anything but
I'm pretty sure you have a snowballs chance in hades of winning anything if
While it is totally unreasonable for them to have to support 10 different
flavors of Linux, it is reasonable I think for them to make in-home service
calls where they plug a Windoze laptop into your cable modem directly to
diagnose whether the problem is on their side or yours. If the problem is on
your side, you pay for the in-home visit. If the problem is on their side,
they eat the bill. That is the most reasonable way I can think of for them
to "support" (or rather "permit") any OS you want. Of course they aren't
really supporting in the sense that you won't get someone there to walk you
through the configuration but at least they wouldn't have to hang up on you
if you told them you were running OpenVMS or something.