[TriLUG] good news & bad news

[Jon Carnes]

On Saturday 03 August 2002 06:24 am, Mike Mueller wrote:
> On Friday 02 August 2002 23:45, Tanner Lovelace reputedly wrote:
> > RMA it
> > through Western Digital?
>
> My experience with RMAing through WD was very good.
>
> There is a diagnostic tool: http://support.wdc.com/download/index.asp
>
> When I told the tech support rep the code from the diagnostic tool, he
> cut straight to the RMA process.  In less than 2 weeks I had a working
> drive.

The drive was purchased via PCProgress:
  http://www.pcprogress.com

But the RMA should go through the Manufacturer...  After 30 days the RMA 
has to be done via WesternDigital:

http://support.wdc.com/warranty/selection.asp?custtype=END

Let me know if you need any help RMA-ing the drive.

Jon