[TriLUG] Ticketing system for Linux?

[Thomas C. Meggs]

Hi Elliot,

RT may very well scale up to 400,000 tickets. However, it would appear 
to me that the products are for two different market spaces. From my 
understanding, Remedy is very much an Enterprise level application. It 
supports a very high level of scalability, and has tested and proven to 
work under very heavy loads. RT is self proclaimed as being for small to 
mid-sized businesses. Remedy can also cost a good bit of money. But for 
any small to mid sized shop, RT is good, free, and highly useful. Oh, 
and did I mention free. And relatively easy to setup. The company that 
puts it out, Best Practical, also offers support for it. And beyond 
that, if it doesn't perform to Remedy's specs, when the time comes years 
down the road I'm sure you could migrate it over. I've even heard some 
rumblings of people doing that, so there might be a few people to help / 
tools laying around.

Regards,
Tom

Elliot Peele wrote:
> On Thu, 2002-08-29 at 08:56, Benjamin Reed wrote:
> 
> 
>>Once we switched over, everything's been peachy... RT is chugging along
>>very nicely with 20 or 30 thousand tickets in the database.
>>
> 
> 
> Yes, but how does it handle things when you end up with over 400,000
> tickets in the database. Thats the current number that remedy at state
> is at right now.
> 
> Elliot
>