[TriLUG] RE: broadband in the Triangle area

[Lance A. Brown]

Interesting.  I'm on the phone with RR customer support right now.  The
CSR told me that there WASN'T a difference in price at first.  Then
offered to switch me to a manager to confirm that, and I said, "please
do".  He put me on hold than came back and told me it was a $3.00
decrease, not $5.00.  My cablemodem is being provisioned as I type this.

--[Lance]

On Sun, 2003-08-24 at 13:10, Ben Pitzer wrote:
> Jeremy,
> 
> If you already have a cable modem before setting your service up, tell the
> customer service rep that when you call to get an account.  They'll need the
> MAC of your modem to add into the system for provisioning.  If you already
> have service, and buy a modem, call customer service, and they'll provision
> your modem, deprovision your old modem, and you'll need to return the
> TWC-owned modem.  They can probably be able to tell you were you can do
> that.  From that point on, make sure your bill reflects that $5/month
> difference for ISP services.  Ask the CSR how that will show on your bill
> from there on out, and they should be able to tell you.
> 
> Regards,
> Ben Pitzer
> 
> ---------------------------------------------
> 
> "Those that can give up essential liberty to obtain a little temporary
> safety
>  deserve neither liberty nor safety."
>  --Ben Franklin--
> 
> 
> 
> 
> > -----Original Message-----
> > From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org]On
> > Behalf Of Jeremy Portzer
> > Sent: Sunday, August 24, 2003 12:06 PM
> > To: Triangle Linux Users Group discussion list
> > Subject: RE: [TriLUG] broadband in the Triangle area
> >
> >
> > On Sat, 2003-08-23 at 21:36, Ben Pitzer wrote:
> >
> > > One last thing:  If you decide to go with cable, buy your own
> > cable modem.
> > > The $5 or so you save every month will pay for that modem in
> > about 1.5 years
> > > or better.
> >
> > Heya Ben,
> > Thanks for all the info.
> >
> > If you do buy your own cable modem, can you actually get the ISPs to
> > refund the "rental" charge?  If so, how do you go about doing that?
> > It's certainly not itemized on my bill (which comes from Time-Warner
> > Cable, even though I have Earthlink service.)
> >
> > --Jeremy
> >
> > --
> > /---------------------------------------------------------------------\
> > | Jeremy Portzer       jeremyp at pobox.com       trilug.org/~jeremy     |
> > | GPG Fingerprint: 712D 77C7 AB2D 2130 989F  E135 6F9F F7BC CC1A 7B92 |
> > \---------------------------------------------------------------------/
> >
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