[TriLUG] Re: Re: roadrunner woes

[Lance A. Brown]

On Sat, 2003-10-18 at 12:59, Magnus wrote:
> On Saturday, October 18, 2003, at 12:14  PM, Lance A. Brown wrote:
> 
> > If I were you I would continue complaining to RR tech support until 
> > they
> > fix it.  Something is obviously wrong with your service.
> 
> Some would say that it is easier to get a refund from Microsoft for 
> that copy of Windows that came with your PC that you never used.

Maybe I'm lucky, but I've had reasonably good response from RoadRunner
tech support when I carefully document the problems and am persistent in
bugging them about it.  It took a while, but at a previous residence TWC
replaced the cable run from pole to house and installed a new
distribution box after I repeatedly complained about poor connection
quality.  The stuff they removed was very old and no long up to spec.

--[Lance]

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