[TriLUG] OT:<rant>Intrex just lost a customer</rant>

[John Franklin]

I can't tell you the number of times I've wanted to open a computer 
store called "Top Shelf Computing" just two doors down from Intrex 
stocked with components that aren't cheap junk.  <shrug>

Intrex carries mostly commodity components.  Consequently, they're not 
always well designed or well tested.

Still, they should have taken back something that broke in a couple 
hours.

jf

On May 16, 2004, at 12:34 AM, Dave Sorenson wrote:

> Normally I would agree with you but in this case 1..it was a usb 
> device..
> kinda hard to screw that up. 2.. Was out of the store less than 2 
> hours, and
> in my computer less than 20 minutes.. It was a defective product that 
> I have
> little chance of ever getting fixed from the manufacturer.. (E-mail 
> sent to
> the company via their website bounced) And my point is had this 
> happened
> ANYWHERE else I wouldn't be left holding a useless $20 piece of 
> plastic.
> Intrex chose to stock this, they should be willing to back their 
> choice.
> Anyway, that's the last I'll say on the matter because in addition to 
> being
> out $20 I'm also out of <rant>.
>
> DS
>
> -----Original Message-----
> From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On 
> Behalf
> Of Jon Carnes
> Sent: Saturday, May 15, 2004 7:15 PM
> To: Triangle Linux Users Group discussion list
> Subject: Re: [TriLUG] OT:<rant>Intrex just lost a customer</rant>
>
> It's interesting to me that folks will try to take back components 
> that they
> install themselves (and that get fried).  My first assumption is that 
> unless
> I pay for the store to do it, it's my risk.
>
> Now my wife on the other hand wore the heck out of a pair of sneakers -
> playing Ultimate in them - then returned them six months later for a 
> brand
> new pair... I was almost floored when the manager simply told her to 
> select
> any new pair from the store as a replacement.  I mean, we didn't even 
> have a
> receipt.  :-)
>
> I suggest you try talking to the manager of the Intrex store (or at 
> least
> that is my wife's suggestion). But don't feel too burned by losing 
> $20, as
> you said "caveat emptor". Heck my neighbor "borrowed" my $20 saw after 
> a
> tornado and I never saw the saw again... but I still wave and smile 
> when I
> see the neighbor.
>
> Jon Carnes
>
> On Sat, 2004-05-15 at 18:50, Dave Sorenson wrote:
>> I'm posting this for 2 reasons 1: caveat emptor to the rest of
>> Tri-Lug'ers and 2: I know some of those at Intrex reads this list so
>> you'll know why I'll choose to go 5 miles out of my way to not shop at
>> any of your stores ever again.
>>
>> Well, I didn't believe it when I heard about other peoples bad
>> experiences, but Intrex just lost me forever as a customer. I buy a
>> memory card reader from the Wake Forest store, get it home hooked up
>> and working. A few minutes later it stops working. I remove it from
>> the boxen and find it fried a resistor. I take it back and explain
>> what happened and Mark tells me they can't take it back because it has
>> "physical damage" (the fried resistor) they say my only option is to
>> try to get help from the vendor. Note: vendor is a small New York
>> based outfit. We are talking $19.95 here.. It's going to cost me more
>> to ship certified insured as required by the manufacturer than the 
>> thing
> was to buy..
>>
>> I'm EXTREMELY disappointed in Intrex, They COULD have stepped up and
>> replaced the defective unit. In fact, I was ready to spend MORE money
>> to replace the defective reader with one that was $10 more. Now Intrex
>> will not see that $10, nor will see any additional patronage from me
>> ever. They CHOOSE not to help the customer, this customer now chooses
>> not to shop at Intrex. With "customer service like this, it's no
>> wonder that stores like Intrex find it harder and harder to compete
>> against Best Buy, Tiger Direct, Circuit City Et. All.. From now on
>> I'll pay a little more not to have this kind of hassle.
>>
>>
>> Dave S
>>
>>
>>
>
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-- 
John Franklin
franklin at elfie.org
ICBM: 38º 56' 32.6"N 77º 24' 47.7"W Z+62m
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