[TriLUG] OT:<rant>Intrex just lost a customer</rant>

[Ralph Blach]

Dave,

When you purchade a pieces like that, thats what you get.

I do, and have had the same responce, because it is an assumed risk

Sorry, I just dont fundamentally agree with you.

Chip

Dave Sorenson wrote:

>I'm posting this for 2 reasons 1: caveat emptor to the rest of Tri-Lug'ers
>and 2: I know some of those at Intrex reads this list so you'll know why
>I'll choose to go 5 miles out of my way to not shop at any of your stores
>ever again.
>
>Well, I didn't believe it when I heard about other peoples bad experiences,
>but Intrex just lost me forever as a customer. I buy a memory card reader
>from the Wake Forest store, get it home hooked up and working. A few minutes
>later it stops working. I remove it from the boxen and find it fried a
>resistor. I take it back and explain what happened and Mark tells me they
>can't take it back because it has "physical damage" (the fried resistor)
>they say my only option is to try to get help from the vendor. Note: vendor
>is a small New York based outfit. We are talking $19.95 here.. It's going to
>cost me more to ship certified insured as required by the manufacturer than
>the thing was to buy..
>
>I'm EXTREMELY disappointed in Intrex, They COULD have stepped up and
>replaced the defective unit. In fact, I was ready to spend MORE money to
>replace the defective reader with one that was $10 more. Now Intrex will not
>see that $10, nor will see any additional patronage from me ever. They
>CHOOSE not to help the customer, this customer now chooses not to shop at
>Intrex. With "customer service like this, it's no wonder that stores like
>Intrex find it harder and harder to compete against Best Buy, Tiger Direct,
>Circuit City Et. All.. From now on I'll pay a little more not to have this
>kind of hassle.
>
>
>Dave S
>
>
>
>
>  
>