[TriLUG] OT:<rant>Intrex just lost a customer</rant>

William Sutton william at trilug.org
Mon May 17 02:15:30 EDT 2004


OK, I may or may not order any more computer cases (I already have 3 PCs 
and a laptop), but IMHO, the Antec cases you guys carry are the best.  
However, I prefer mine without windows or side panel fans...unfortunately 
the last case I bought had the fan, and the one before had a window...

Also, fwiw, the aluminum framed cases aren't up to the standards of the 
steel framed ones.  The steel framed disk cages snap in and out cleanly.  
The aluminum ones bend and stick when you try to insert/remove them, which 
is a real nuisance.

Just my $0.02....

William, who despite being on Central time also needs to go to bed...

On Mon, 17 May 2004, Aaron S. Joyner wrote:

> Okay, I just got in from Ohio and 10+ hours in the car.  I'm going to 
> touch on this very briefly before I hit the sack to make work in 6.5 
> hours.  Even given the continued growth of this thread, I think my first 
> response covered Dave's concerns about as well as possible.  You simply 
> need to take it up with the manager at one of the stores.  I don't 
> understand the particular circumstances under which you spoke to Mark as 
> the only option in the Wake Forest Road (Raleigh) store, and that he was 
> the last response - perhaps the manager or asst. manager were out to 
> lunch.  Again, I'm sorry you were unable to speak with one of them at 
> that moment, but that is the appropriate course of action.  If you're 
> not satisfied there, email feedback at intrex*net to reach a human who 
> will honestly care about your feedback (not to imply the store employees 
> do not - quite the opposite is true, but simply to clarify that it's not 
> an automated bit bucket).
> 
> To clarify that particular product (the internal USB card reader) a bit 
> further (and answer Jon's concerns about it's quality) - I use one 
> myself, at least once or twice a week.  I've had it since we first 
> started carrying them (probably close to a year ago), and I think 
> they're great devices.  The reason that it's an exposed PCB is it's 3.5" 
> floppy-bay sized, and the plastic shell simply provides minimal 
> protection on the bottom, and a plastic front that is exposed to the 
> outside of the case.  There is little to no heat produced by the device 
> - I've never noticed one to be warm, even under use (I just verified 
> this with mine copying 750Megs of Photos off a 1Gig CF Card).  The 
> exposed PCB is simply a inexpensive way to make an easily accessible 
> internal mini-usb (usb a) connector, and keep the cost of the box down 
> (it is a 3.5" internal 6n1 card reader with changeable colored face 
> plates, two usb cables - usb b as well as headers, etc, for $20 after 
> all).  There really is very little danger of doing any damage to the 
> components, in my opinion.  I stated it before in the interest of 
> explaining all the angles associated with diagnostics and return - not 
> that I thought Dave might have actually damaged it, as I attempted to 
> make clear.
> 
> As for the particular products we carry, I find that we carry quite a 
> diverse range of parts, from the really-cheap stuff, to the rather nice 
> components that actually sell.  You must remember, this is a business.  
> It's not my personal geek warehouse.  :)  We'd carry all kinds of random 
> and obscure low-volume stuff if I ran the shop.  :)  We'd probably also 
> go under in short order.  Fortunately though, the show is run by some 
> very knowledgeable people who try very hard to isolate what our 
> customers want and actually will buy.  As Justin pointed out, Intrex has 
> been around for an awful long time, they have to be doing something 
> right.  I've been thoroughly impressed (both inside and outside of the 
> company) that Intrex ha been able to weather the storms of the market so 
> effectively.  With all that said...
> 
> We'd LOVE to hear what products you'd like us to stock.  What you think 
> is good to have, Linux-friendly, or Linux-specific even.  There really 
> isn't much in the hardware arena that's Linux specific, but think about 
> particular things that we may not carry, and let us know.  General 
> non-Linux related things are great too.  Bring a list with you to the 
> next TriLUG meeting.  We'll be there, with real decision makers present, 
> who want your feedback.  We're even buying the pizza.  :)  Keep in mind, 
> I can't promise that we'll carry the particular widget that you need 
> (for that matter I can't promise much with any weight :) ), but if 
> there's a reasonable demand for a product or type of products, I'm sure 
> we'll be glad to meet it.
> 
> Well that only took 30 mins.  :)  Time for sleep!
> 
> Good night TriLUG,
> Aaron S. Joyner
> 




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