[TriLUG] broadband option in the Triangle area

[Jeremy West]

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You know the only thing I despise about RR, is when I call tech support.  They 
give me the standard first question on which o/s I'm using.  When I respond 
linux, they say say that they don't support linux.  Last time I called I was 
calling because we had severe packet loss.  I tried telling the guy I ddin't 
want help with linux, and that I wanted someone to take a look at my packet 
loss issue.  All he wanted to do was have me reboot my computer, clear my 
dns, etc.  He wouldn't even help me because I was using linux.  Drove me 
nuts.

Now, I'm currently using bellsouth.  I happened to get a few months for free 
because I got caught in the static ip address advertisment trap.  Only after 
getting the service did I find that you could only use the static on the 
modem.  That wasn't what I'd hoped for or wanted.  After them telling me that 
I should have read the fine print, I called the better business bureau.  
Consumers pay based on advertising.  If you are going to advertise a static, 
solely to win geeks over to your service, and then not actually give it to 
them, then you need some adjustment.

Bellsouth has been ok though.  When it rains, I get 50% packet loss.  Every 
few days the connection will drop.  It'll come back after a minute or two, 
but it's darn irritating.  I wish I'd known about Intrex before I did the 
bellsouth thing.


On Saturday 28 August 2004 11:26 am, Ben Pitzer wrote:
> Jeff,
>
> Well, time to plug my service.  Time Warner Cable's Road Runner service in
> this area is very solid.  I work for Road Runner, so I can tell you that
> the network has been improved in the Triangle to a very high level of
> service. Your IP is DHCP, and we do not use PPPoE (not sure if DSL does,
> never used them).  Our DHCP policies, however, are such that your IP will
> rarely change, if ever.  Typically, it only changes if you leave your PC
> down for a prolonged period, if there's an outage (fairly rare), or if we
> are forced to make scope changes to add or remove IPs from a certain hub
> (also rare).  The service basically requires that your PC can get a DHCP
> IP, and that's about it.  I use a Debian Sarge machine with two FastE cards
> and iptables as a firewall/DHCP server for my network.  It also performs
> web server and inbound mail service functions for my wife's business.  TWC
> is very server friendly, and typically only gets annoyed if a user is
> saturating their pipe for prolonged periods.  Typically, that means that
> they are doing file sharing of large files, which usually means music
> and/or video sharing and is almost always illegal.  (Notice I said
> "almost")  Nevertheless, we also offer two tiers of service:  standard at 3
> Mbps downstream and 384 Kbps upstream (max speeds.  No minimum speeds are
> ever guaranteed for any Internet service, broadband or dialup), and Road
> Runner Premium at 6 Mbps downstream and up to 512 Kbps upstream.  Pricing
> is available from the Time Warner Cable web site or customer service.
>
> I'm a sysadmin for RR, and I check the list regularly.  I typically am
> willing to help out (time permitting) if the tech support folks aren't able
> to answer the questions or address the problems adequately, or if they
> won't escalate a problem you know isn't your machine.  I'll also gladly
> answer any questions that don't compromise the security of my network or my
> NDA (and thus my job).  My manager also peeks in on occasion, and will
> sometimes throw an answer into the fray when questions are raised about RR
> services.
>
> On the whole, though, there are plenty of people willing to help you out in
> here in pretty much any way possible.  Take care.
>
> Regards,
> Ben Pitzer
>
> ---------------------------------------------
>
> "Those that can give up essential liberty to obtain a little temporary
> safety deserve neither liberty nor safety."
>  --Ben Franklin--
>
> > -----Original Message-----
> > From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org]On
> > Behalf Of Jeff Patterson
> > Sent: Friday, August 27, 2004 9:40 PM
> > To: trilug at trilug.org
> > Subject: [TriLUG] broadband option in the Triangle area
> >
> >
> > Greeting fellow future TriLuger's!
> > I'm about to move to the Raleigh area within 1 month.  I would like to
> > get some recommendations for broadband in the area (who to check out,
> > who to avoid, etc).
> > Things that are important:
> > speed (UL/DL)
> > reliability
> > uptime
> >
> > I would really prefer DHCP, but a static IP would be even better.  I
> > keep seeing info that suggests PPPoE is the trend in the area (am
> > moving from Denver).
> >
> > So far what I've found in the area is BellSouth, Time Warner cable,
> > Sprint.  Is there anything else?  Any/all suggestions feedback would
> > be very appreciated!  Thanks in advance!
> >
> > Jeff
> > --
> > TriLUG mailing list        :
> > http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ 
> > : http://trilug.org/faq/
> > TriLUG Member Services FAQ : http://members.trilug.org/services_faq/
> > TriLUG PGP Keyring         : http://trilug.org/~chrish/trilug.asc

- -- 
Jeremy West

//---------------------------
"I had a life once... now I have a computer and DSL"
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