[TriLUG] RoadRunner routing problem?
jgroves at krenim.org
Fri Nov 19 12:32:59 EST 2004
Yup. I wasn't going to be the first to bring this up due to my
grumpiness last week, but since you mention it.... this routing problem
started after the ~3AM outage this morning on RoadRunner (yeah, I was up
at that time of night... work..). When I called at 3:15AM, it was
explained to me that "something needed fixing and it would be about an
hour or so before they had it fixed". It took about 45 minutes before I
had to restart my cable modem and get a new IP address, but I could not
get to www.tera-byte.com. I chose to be patient (a novel thing for me)
and try again later in the morning
At about 9AM this morning, I tried again and I found that my router had
to be reset again. That got me a new IP address again and I was able to
get to most web sites sites again, but I was still unable to get to
At about 10AM (had to get to work otherwise I would have called sooner),
I called in a report to the advanced technical support team at
TimeWarner. I apparently passed muster with them and they gave me a
direct line to call them without having to go through the droids in the
future. I was pleased.
The last status I had from these people was that they were working on
the problem. That was at about 11:20AM.
Here's my traceroute:
$ traceroute www.tera-byte.com
traceroute to www.tera-byte.com (220.127.116.11), 30 hops max, 38 byte
1 10.44.160.1 (10.44.160.1) 11.211 ms 12.001 ms 12.150 ms
2 srp2-0.rlghncg-rtr1.nc.rr.com (18.104.22.168) 12.036 ms 11.731 ms
3 srp4-0.rlghnca-rtr1.nc.rr.com (22.214.171.124) 12.696 ms 12.525 ms
4 srp13-0.rlghncrdc-rtr1.nc.rr.com (126.96.36.199) 11.977 ms !H * *
5 * * *
6 * * *
etc. etc. etc.
Tom Bryan wrote:
>Hi, all. I'm having a strange problem that prevents me from accessing my
>standard mail host. I'm not sure whether I'm troubleshooting this right, but
>I think that what I'm seeing indicates a problem with Road Runner's routing.
>Any other suggestions for troubleshooting from my end, or have I done all
>that I can do? (I've already sent a tech support request in to RR.) The
>reason I'm so concerned is that I'm currently reading my mail at
>starship.python.net with IMAP over SSL, and now I cannot even SSH into the
>machine to see what mail has arrived there since yesterday.
More information about the TriLUG