[TriLUG] Earthlink Tech Support

[William Sutton]

In that case....how does one explain the long hold times when one does 
call?

:)

William

On Wed, 23 Feb 2005, Rick DeNatale wrote:

> On Wed, 23 Feb 2005 12:23:34 -0500, Matt Frye <mattfrye at gmail.com> wrote:
> 
> > In this day and age, lack of Linux support just seems remiss.  I can't
> > imagine with all of their subscribers that they get less than a few
> > hundred calls from Linux users per day.
> 
> I'd bet that most of any ISPs Linux users these days don't even know
> that they are Linux users, since they are running commodity NAT
> routers many of which are Linux based.
> 
> On the other hand, I'd also guess that the percentage of ISP customers
> who call the ISP for support on any given day is quite small.
>