[TriLUG] Earthlink Tech Support

[Michael Thompson]

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"As a general rule, America Online users are not computer savvy or it
seems, capable of the level of technical sophistication necessary to
operate a computer outside of an AOL environment."

While that statement is quite funny, its a very unprofessional attitude
to display on your business web site.  I'm not an AOL user, but I would
not do business with someone who intentionally insults potential
customers.  I expect the same attitude if I had to call about a billing
issue, or to report a service outage.  At $9.95 a month they are not
even competitive with some of the "other" national brands who do offer
tech support (might not be good tech support, but might be better than
nothing for the same price.)  I'm really sick of businesses who act as
if they are doing *you* a favor by taking your money.

Just my opinion...

:)

- --mike



Dan Monjar wrote:
| Corey Mutter wrote:
|
|> Joel Ebel wrote:
|>
|>> For anyone wondering what the quality of Earthlink's tech support is,
|>> or anyone just looking for a joke, here's a rather hilarious exchange
|>> I had today with Earthlink's tech support chat system.
|>
|>
|> [snip trying to explain the concept of 'your server is on a SORBS
|> blacklist' to a first-level tech-support employee]
|>
|> I have some (secondhand) tales from the Other Side; my wife used to
|> actually do first-level ISP tech support. The company was named Shadow
|> Solutions, and was in the shopping center with Stay Online at 54/55.
|> (They're out of business now AFAIK; probably just as well).
|>
|
| These guys have the proper attitude...  http://www.flex.com/sign_up/
|


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