[TriLUG] phone tracking or trouble ticket software/webmail

[Jon Carnes]

RT Tracker linked with Nagios and Asterisk. Works for me.

Jon Carnes

On Wed, 2005-05-25 at 10:31, Matt Pusateri wrote:
> Hello Triluggers,
> 
> I'm looking for suggestions to either a phone call tracking or trouble
> ticket tracking software.  We run a small call center and need to
> provide our customer service reps with a way to track open items and
> or follow up calls.  What I am looking for is something that will work
> in a shared environment, so other CSR's or managers can see open items
> as well.  I am probably looking for a web based application.  I am
> thinking about deploying Squirrelmail as the web client, and posted
> several weeks ago about groupware products.  I was hoping to find
> something that could do everything (mail/trouble tickets) I found
> e-groupware, which seems to the trouble ticket part I want, along with
> shared calanders(which is less of a requirement).  But e-groupware's
> email functions are poor or at least appear so from the online demo. 
> Opengroupware does mail better, but lacks the trouble ticket feature
> set that e-groupware has.
> 
> So I am thinking of deploying webmail and trouble tickets systems
> separately.  If anyone has any suggestions of software being used in
> production I would appreciate it.
> 
> Matt Pusateri