[TriLUG] RR Network Reliablity

[Jeffrey A. Groves]

This is a valid test.

Call RoadRunner tech support and ask for a second level technician as soon as
they answer the phone.

Work with them until they see the packet losses too.  It may take a while, but
take the time.

They followed this procedure when this was happeneing to me:

1) Dispatched a technician to my house to check the drop from the pole
   Result: technician replace the coax from the telephone pole to the box
           on the side of my house, but did not fix the problem.
           Technician opened a ticket for a problem on the main line.
           This ticket was pencil-whipped a day or two later -- problem
           still was occuring

A week later...

2) Dispatched a technician to house to check the local drop again --
   Result: found everything in good order on the drop and opened
           a ticket on the main line.  This time they actually
           worked the ticket.  Two days later problem was fixed.

This resulted in getting the cable modem problem fixed and a noticeable
improvement in my Cable TV signal in the house :-D

Jeff G.

Ron Joffe said:
> Hey folks,
>
> Looking for a suggestion. I have noticed that my VPN tunnels seem to drop on a
> random order.
>
> So I have set up a simple ping cron job, I have it sending out 60 pings every
> minute to three servers (one on the RR network {DNS}, one on the east coast,
> one on the west coast).
>
> The job is run every minute, so in fact this is a continuous ping that sends
> results every minute.
>
> I see that of my 60 packets, I loose a few almost once every 3 minutes. This
> seems to affect all three servers.
>
> So my questions are:
>
> 1. Is this providing me with a valid network test?
> 2. What kind of results should I expect?
> 3. What type of network reliability test would you recommend?
> 4. What type of network reliability should I expect?
>
> Thanks,
>
> Ron
>
>
>
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-- 

Jeffrey A. Groves      jgroves at krenim.org
  Web Site: http://www.krenim.org/