[TriLUG] Re: seeking help-desk ticket tracking tool
Lance A. Brown
lance at bearcircle.net
Thu Feb 9 11:51:44 EST 2006
David McDowell wrote:
> Thanks everyone... looks like RT is receiving the most overwhelming
> support for a free solution... so it is the way for me to go. Without
> lots of expert hacking (which I cannot do) it doesn't look like I'll
> get MSSQL database connectivity or the ability to use my AD users
> (LDAP) as my userbase, but at least it is free, highly recommended and
> runs on LAMP. :)
Check the documentation and RT wiki. RT is quite fliexible in handling
users and you may be able to wedge in your LDAP userbase using a perl
module or via an htaccess-style authentication request.
--[Lance]
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