[TriLUG] Interesting issue

[Mark Freeze]

I'd much rather receive an "RTFM" response to a question rather than silence.

IMHO,the crickets gives the user two possible answers:

1. The problem is too simple for anyone to bother answering.
2. The problem is too complex and no one knows the answer.

But more importantly, it really says that no one in the LUG cares
enough to even say, "Wow this is a big problem." or "Wow, you're a
dumba@#"

I know I've asked plenty of stupid questions in my time. And, I'm
really glad that people took the time to answer them. (Or at least
tell me where to look.)

Regards,
Mark.


On 16 Feb 2007 15:30:26 -0500, jonc <jonc at nc.rr.com> wrote:
> The user didn't do a lot of troubleshooting (at least that was relayed
> in the message).  Most folks aren't going to simply jump in and suggest
> things when the user gives the appearance of being too clueless to
> effect any of the suggestions... Unless the error is specific enough or
> common enough to have a stock solution.
>
> The sounds of the crickets following that message tells you a great
> deal.
>  1) Its not a commonly found problem
>  2) If it's not a commonly found problem, then a default install should
> work just fine.  Where is your install distinct and different?  What
> pieces did you touch?
>
> >From the general description it could be a lot of things. From
> overzealous security, to squirrelmail config problems. Without some
> basic troubleshooting on the front-end, you are not going to be able to
> isolate and conquer the issue.
>
> Sometimes the nicest form of criticism an Open Source community can give
> someone is silence.
>
> On Fri, 2007-02-16 at 14:20, Brian McCullough wrote:
> > A few days ago, I passed on a message from a friend, asking about some
> > SquirrelMail issues.  I thought that we had some gurus in the group,
> > even on that subject, but haven't seen anything in reply to that
> > message.  Is it just "impossible" or can anyone offer him any
> > suggestions?
> >
> >
> > Thanks,
> > Brian
>
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