[TriLUG] Broadwick is hiring: Help Desk Support Specialist

[Jason Faulkner]

Broadwick Corp is hiring again! If you want to work at an awesome
place, chock full of fun and good people, keep reading :).

Help Desk Support Specialist

Why you want this job:
  * Challenging and fun job with lots of responsibility.
  * Rapidly growing company with 50+ employees.
  * An open invitation (even an expectation) to suggest and campaign
for things you believe in.
  * Collaborate with very talented people in other departments,
including support, marketing, systems, and our executives.
  * Participate in regular company-wide brainstorming and discussion
sessions about our vision and direction.
  * Excellent potential for promotions within the company.

What we need you to do:
  * Provide a first point of contact for the office on PC-related issues
  * Respond to requests via phone, email, and ticket requests
  * Assist with the provisioning of VoIP phones within the office
  * Document, track, and monitor problems to ensure a timely resolution
  * Provide assistance on Infrastructure Team projects
  * Setup and deploy workstations for new employees
  * Ensure that hardware and software inventory is up to date

What you need:
  * Excellent prioritization, analytical, and written and oral
communication skills.
  * General knowledge and experience in:
    * IT support
    * LAN
    * Network printing
    * Windows XP Professional on the desktop and laptop
    * Linux desktops (not required, however, big plus)
  * 1-3 years experience
  * Desire to grow and learn more about IT systems

Successful candidates will be familiar with many of these:
  * Windows XP
  * Networking protocols - TCP/IP, DHCP
  * Networking hardware – patching a cube, working with switches
  * Network Printing
  * Laptops
  * Desktops
  * Help desk ticketing
  * Microsoft Office
  * OpenOffice.org
  * Firefox
  * Linux (not required, however, big plus)

Money & Miscellany:
  * Health Benefits
  * Flexible spending account (Section 125)
  * 401(k) with matching
  * Free drinks, bagels, and monthly lunches

How to apply:
  * Send an email to jobs at broadwick.com

-- 
Jason Faulkner
Systems Manager
Broadwick Corp