[TriLUG] TWC latency issues

[OlsonE at aosa.army.mil]

I have the exact same issue! My downstream is absolutely terrible! I've
complained about it may times, and they tell me that they are going off
industry standards, and also base it off what the users want.

I've called and complained a few days ago, and get the "we can test your
signal strength" ...and "we would be glad to replace your cable modem".

....what cable modem are you guys using? I was really considering buying
my own ...(based off their list of what they support).
 

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
Behalf Of Brian C. Hicks
Sent: Thursday, August 09, 2007 11:07 AM
To: trilug at trilug.org
Subject: [TriLUG] TWC latency issues

Somewhat off topic, but my TWC service is providing me with about
12-91kbps in upstream and very large latencies in the Apex area as of
late.  Some of my customers with business class connections in the
triangle are having problems obtaining the bandwidth they purchased as
well lately.  I spoke with another triluger in my area, and he is seeing
the same issues.  He believes that TWC may have implemented some new
type of qos backing things up at the distribution routers.  When I call
to inquire about my service, I get the whole, reset your router and we
will send someone out to test signal strength.  At any rate, if anyone
else is seeing the same things, please take the time to call and
complain so we can get the real problem fixed.  I know it is a hassle
getting to tier 3 support to hear you need to reboot your computer, but
I figure if enough people complain, someone will realize something is
not right.

Thanks,
Brian Hicks


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