[TriLUG] TWC latency issues

[Ron Joffe]

On Thursday 09 August 2007 11:06, Brian C. Hicks wrote:
> Somewhat off topic, but my TWC service is providing me with about 12-91kbps
> in upstream and very large latencies in the Apex area as of late.  Some of
> my customers with business class connections in the triangle are having
> problems obtaining the bandwidth they purchased as well lately.  I spoke
> with another triluger in my area, and he is seeing the same issues.  He
> believes that TWC may have implemented some new type of qos backing things
> up at the distribution routers.  When I call to inquire about my service, I
> get the whole, reset your router and we will send someone out to test
> signal strength.  At any rate, if anyone else is seeing the same things,
> please take the time to call and complain so we can get the real problem
> fixed.  I know it is a hassle getting to tier 3 support to hear you need to
> reboot your computer, but I figure if enough people complain, someone will
> realize something is not right.
>

Brian,

Can you define a std test that those of us on TWC can run and then compare the 
results.

For example:

From my work connection, Commercial RR with specs of 6M Down / 1 M Up 

speedtest.net:
  111ms Ping
  6804kbps Down
  948kbps Up
  Raleigh Server

I also have a Residential RR 

speedtest.net:
  169ms Ping
  3871kbps Down
  361kbps Up
  Raleigh Server

This might not be the best test, can you recommend a better test?

Ron