[TriLUG] CIsco help

[Jim Ray]

We do not sell Cisco products without TAC. We also hope we never have to use TAC ;-)

Regards,
 
Jim
 
Jim Ray, President
Neuse River Networks
tel: 919-838-1672 cell: 919-606-1772
http://www.NeuseRiverNetworks.com
 
Connecting You to the World since 1997 with Managed Services, IT Outsourcing and Network Communications Systems for Voice, Video and Data 



-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On Behalf Of Greg Brown
Sent: Thursday, January 24, 2008 10:34 PM
To: Triangle Linux Users Group General Discussion
Subject: Re: [TriLUG] CIsco help

Two words: TAC Rocks!  They diagnosed a ASIC memory issue seen only on 6509s
running a very specific Supervisor module (only when having redundant Sups)
on an old version of code AND seen only when you run alternating PoE for
high voltage phones.

They rock.  And they should, it's their product.

Anyway, what kind of device are you configuring?  A PIX, a VPN Concentrator,
a router or something else entirely?

Greg

On Jan 24, 2008 10:00 PM, Neil L. Little <nllittle at embarqmail.com> wrote:

> Just a thought, but a SmartNet contract runs about $121. That gets you
> TAC resources. I have just been through this sort of pain. I opened a
> TAC ticket and the issue was resolved in about 30 minutes.
>
> 73,
> Neil, WA4AZL
> JARS Forever!!
>
> Matt Frye wrote:
> > I need some help from someone who knows Cisco well enough to configure
> > some firewalls and do some troubleshooting.  I am willing to pay.
> >
> > MPF
> >
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