[TriLUG] Hosting Services w/ Ipower
wade at gotsvt.com
Sat Apr 12 10:51:09 EDT 2008
I just thought I'd share a good experience with a VPS hosting company.
A few months back I had a CentOS VPS with http://www.rimuhosting.com
and I only have good things to say about their service. Scheduled
maintenance outages were always announce, unplanned ones were always
disclosed (power supply failure for example) and trouble
tickets/requests were always handled quickly. They tend to be a few
dollars more per month than some but the service was worth it. Oh...
I got a very lean, but fully functional (yum) install too. As always
On Sat, Apr 12, 2008 at 10:20 AM, Brian Phelps <brphelps at ieee.org> wrote:
> Hi All
> Our website is hosted on a stripped Red Hat Linux VPS by Ipower. By
> stripped I mean there is no package manager, and certain basic utilities
> are conveniently missing.
> We were originally on a shared BSD host. We complained to them about
> poor uptime (one of the many shared host accounts get hacked every so
> often) and they suggested a VPS would be more stable.
> In the last 4 months since the move to a VPS:
> 1st problem
> No package manager. WTF? I asked them where the package manager is and
> they point me to some BS GUI on the Plesk interface for installing Plesk
> modules. They tell me I must pay more for these "modules" They
> evidently don't really know what I am talking about.
> 2nd problem
> It took me a week after I moved the content and set everything up to get
> Ipower tech support to understand that the reverse dns entry is on their
> servers, not mine, and they needed to fix it because I could not.
> Reverse DNS entries allow our mail server to avoid being completely
> blocked by spam fighting tactics.
> 3rd problem
> Within about a month they randomly dropped the reverse DNS entry for our
> IP address. This takes several days to explain to them and finally
> resolve. I can't have our email down for this long dammit.
> 4th problem
> As of today the host has been completely down for a solid 24 hours,
> supposedly to fix a RAM problem. I have called their techsupport 5
> times now, they tell me it will be up soon each time.
> The idea behind using a VPS, I thought is that it can be moved to
> another machine quickly with minimal loss of service. They treat me as
> though their crappy server is worth more to them than my VPS uptime.
> Servers are a dime a dozen. My business relies on my mail server. Move
> my VPS to another server and fix the machine later guys. This makes me
> think I am dealing with incompetence.
> Thanks for reading my crazy rants. All of this is 100% true. My
> conclusions are what you make of them however. I hope I saved someone
> on this list some headache by avoiding Ipower.
> -Brian Phelps
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