[TriLUG] OT: Check your cable modems! TW wont tell you to trade up.

Mike Shaw mdshaw89 at gmail.com
Mon Nov 16 21:38:36 EST 2009


FYI - if you have an old Surfboard modem you may want to trade up . . .

After a week of having internet cable issues my wife finally traded
our old(5years +) Surfboard 4100(upright beige) cablemodem at the
local Time Warner office for a newer model(Surfboard SB5101 - smaller
upright black).  The difference was to more than double my download
speed(measured via Speedtest.net).

Before testing the lady at the cable office mentioned that TW had
upgraded their network and the older modems like I had were not
capable of the higher speeds.  I didn't put much stock into the
comment until I ran the tests.  Nice of TW to let people know, huh?
Looks like I've been running capped!  Keep in mind we did have a
technician come out to investigate and all he did was put a signal
booster on the line at the modem connection.  Needless to say it only
masked the issue for a bit.

Anyone else seen this kind of speed upgrade?

Another side note - we were told over the phone that we had no issues
in our area, but when we were transferred to a national rep they could
see an issue.  Needless to say there was an issue.  My wife stopped
and verified with a TW tech circling the past few nights in our
neighborhood that there was an issue.  The tech said that telling
people that there is no issue is a standard line to automatically tell
people so they won't throw a fit!

l8r,

Mike
---
Rorschach: By the way, you need a stronger lock. That new one broke
after one shove. - Watchmen



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