[TriLUG] ISP1 won't route packets to ISP2

[Jason Watts]

call back.  let the first words out of your mouth be "I would like to speak
to your supervisor"  if they fight that, threaten that the service is not
living up to your expectations and that you want to discuss with a
supervisor.

tier anything at an ISP sucks.  I have never had any good results based on
anything.  they move at their own speed, and at their own priority.  when
they send someone on site to fix something at 3pm tomorrow.  they might show
up anytime between now and 3  years from now.  Just my experience.

On Wed, Jul 14, 2010 at 7:30 AM, Brian Phelps <brphelps at ieee.org> wrote:

> "I am online but I can't connect to the IP address xx.xx.xx.xx.  I can
> connect to this IP address from other locations, just not yours"
>
> "Since you are online and on the internet and can google there is
> nothing more I can do for you"
>
> "No there is a problem with online.  You need to fix ONLINE!:
>
> 1st level tech support people are idiots.
>
> And who is is FirstTier  or "Frontere".  They apparently took over the
> Verizon ISP for our area.
>
> On Wed, Jul 14, 2010 at 7:29 AM, Brian Phelps <brphelps at ieee.org> wrote:
> > I have a client (both in the computing and business sense) in Danville
> > Va who's ISP is comcast.   It will not connect to my server on port
> > 2275 (my ssh port) which uses Verizon as the ISP.  However I can
> > connect to my webhost in California and then make the connection back
> > to the server on Verizon.
> >
> > I did not do any diagnosing because I had no time but I'll be back
> > there tomorrow to try a traceroute etc, try to connect from my server
> > on Verizon, etc, and call Comcast to track down why this is happening.
> >
> > I just wanted to see if anyone on the list has seen anything like
> > this.  I have seen it one other time and I had to call my ISP to fix
> > it.
> >
> --
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