[TriLUG] OT: Earthlink and ISPs
jjtuttle at trilug.org
Wed Nov 24 12:25:05 EST 2010
I recently moved to Earthlink Max and am pretty disappointed in the
service. Max is advertised as (up to) 15 Mbps down and 1 Mbps up. My
peak realized speed is 10 Mbps down and 500 kbps up. On evenings and
weekends, though, I get ~3 Mbps down and 250 kbps up.
I was trying to escape TWC who, after dropping their Business Class deal
with Duke, dropped my speed by 50% for the same price. Dealing with
Earthlink has been pretty awful. It always goes something like this:
Call Earthlink call-center in India; get transferred to Time Warner; get
told that your problem should be handled by Earthlink support and
directed to call Earthlink. Later, rinse, repeat.
I was looking into Initrex because I thought they had a DSL package.
I'm interested in getting away from companies that treat me like crap.
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