[TriLUG] OT: Earthlink and ISPs

[Carl Crider]

I've been with Earthlink (Mindspring) for well over a decade, and have to
add to this discussion.

Looking at my records for the last 5 years, I've called the support team a
total
of 6 times. 3 of those calls were to set up, and to cancel, an extra account
I had
at another address for 6 months. If there is an outage, which has been
extremely
rare (twice), I called TWC to get the ETA on the fix.

My bill is $5.00 less a month for using Earthlink, with TWC equipment. I
average
6.8 - 7.5 speeds at all times. Working from home, my VPN has yet to have an
issue.
I'm happy with the speed of the standard service, and don't feel that I need
to upgrade
to a business service (yet). If it makes any difference, I live in
Hillsborough, not in a
"city" environment. All of my services work as I need them to (Wii streaming
Netflix,
SSH, web server for streaming music, work VPN, my own router & proxy,
torrents, etc.)

FWIW, I'm darn happy and will stick with Earthlink.





On Tue, Nov 30, 2010 at 9:21 AM, Jim <jjtuttle at trilug.org> wrote:

> On 11/29/2010 02:21 PM, tj wrote:
>
>> earthlink is using  Road Runner/TWC cable internet :|.
>>
>> switching TWC to Earthlink is not making any better, since using the
>> same media : Road Runner cable internet.
>> Instead of  escaping from TWC, you are still in TWC with "earthlink" name
>> :P
>>
>> correct, earthlink is no good any more, like used to be.. when they
>> had local person to help consumer support level.
>> They will ping-pong you between TWC and Earthlink,  try to do
>> tele-conference  with earthlink and TWC.
>> Call earthlink first, dan request the support person to  call TWC....
>> in  this scenario, you will can strengthen the problem.with less time.
>>
>> I still keep my earthlink, since may primary email is  earthlink :(.
>> Earthlik has email service only for 5-10 buck per month.
>>
>> at&t has promo on direct DSL (without phone service).I got DirectDSL
>> promo mail around  twice a month in my mailbox.
>> one of my friend switched in early november from TWC to at&t, they
>> seem happy with at&t Direct DSL.
>>
>> good luck...
>>
>
> Thanks for writing.  I did understand that EarthLink leased bandwidth from
> TWC.  Going through an Indian call center to get transfered to TWC is a real
> pain.  I did look into ATT DSL, but it isn't offered in my neighborhood.  I
> think Clear is about the only other choice I have.  Anyone have any
> experience with them?
>
> Thanks,
> jt
> --
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