[TriLUG] OT: Earthlink and ISPs

[tj]

On Fri, Dec 3, 2010 at 4:19 PM, John Broome <jbroome at gmail.com> wrote:
> On Fri, Dec 3, 2010 at 15:40, Bill Farrow <bill at arrowsreach.com> wrote:
>> On Fri, Dec 3, 2010 at 3:20 PM, Jim <jjtuttle at trilug.org> wrote:
>>> So, it occurred to me that with the same equipment I receive significantly
>>> different bandwidth allocation.  Is TWC intentionally throttling Earthlink
>>> connections?
>>
>> My understanding is that TWC delivers all traffic coming from Earthink
>> customers to a Earthlink data center, and Earthlink is responsible for
>> backhauling this traffic to the internet.  So Earthink might be saving
>> themselves some money by using a smaller and cheaper backhaul link.
>
> From my Earthlink over RR home connection to a google.com IP:
>
> Host
>                                   Loss%   Snt   Last   Avg  Best
> Wrst StDev
>  1. fw
>                                     0.0%    15    0.5   0.5   0.5
> 1.3   0.2
>  2. user-0c2h181.cable.mindspring.com
>                                     0.0%    15   11.2  12.2   7.8
> 20.8   3.6
>  3. 66.26.44.185
>                                     0.0%    15   51.5  17.4  10.8
> 51.5  10.7
>  4. ge-6-0-0.rlghncpop-rtr1.southeast.rr.com
>                                     0.0%    15   17.7  16.4  11.2
> 34.6   7.5
>  5. ae-3-0.cr0.dca10.tbone.rr.com
>                                     0.0%    15   38.3  32.2  26.0
> 42.6   6.0
>  6. ae-2-0.pr0.dca10.tbone.rr.com
>                                     0.0%    15   32.9  32.6  25.0
> 69.4  11.1
>  7. 66.109.9.66
>                                     0.0%    15   27.6  32.6  26.4
> 48.2   8.3
>  8. 216.239.48.108
>                                     0.0%    15   45.1  35.0  27.5
> 55.8   8.7
>  9. 66.249.95.149
>                                     0.0%    15   40.0  44.6  25.0
> 147.9  34.3
> 10. 64.233.175.34
>                                     0.0%    15   55.2  33.0  26.4
> 55.2   7.5
> 11. 74.125.229.20
>                                     0.0%    15   34.4  30.2  25.1
> 48.1   5.7
>
> The only thing on there that's an earthlink owned IP is the 2nd hop
> right out of my router.
> --
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DHCP server uses Earthlink pooling IPs, that is the reason, when you
received IP/Hostname-> user-0c2h181.cable.mindspring.com
the rest is using RR/TWC backbone...

Earthlink or RR.. Uses TWC backbone :P. like it or not

I have been in RR and earthlink, (now in earthlink again, since TWC
jacked up the price, and Earthlink does not ( I believe, TWC leased
contract agreement that not renew. I think in the future, Earthlink
Cable monthly should be identical with RR).

I have been dealing with Earhtlink Cust Supp, were horrible. they seem
follows by the scripts, they  look like from India Center, the accents
is very strong.
I do not blame on Indian calling center, but Earthlink try to be cheap
by  contracting to  the calling center , whom does not know on how to
help their/earthlink customer.
even the simple thing is not done correctly for more than a year, I
overpayed  my monthly  earthlink email service, when I canceled my
email premium service. I always receive email that say " credits
$XX.XX" . I think I called 5 times every months before fed-up, I never
get credited:P.
.  everytime I called. cust suppot  mostly say "I will get credit
back, in XX days" but never happens :P, they seems follow the script,
when I  ask something different, they  always repeat back the answer
(it seems for the script).
ok , just share  my experience.

totaly correct, when I have issue with my internet, I never call
Earhtlink, (tried 2 times, were a waste time, at the end, earthlink
cust support will refer to TWC cust support).
I just having modem issue on last week friday,  I just call TWC cust
Support. amd use whatever my billing information (from TWC), at the
end. I have to return the modem and get a modem replacement.