[TriLUG] [OT] Help - comparing bandwidth apples to pineapples

[Carl Crider]

Not that this question will help ... are you running the TWC modem as
a bridge or not?



On Fri, Jan 13, 2012 at 3:45 PM, Chris Merrill <chris at webperformance.com> wrote:
> We're currently on TWC business class broadband on the 30/5 plan.  We are moving
> offices soon and are comparing that to TWC's fiber offering.  Even the lowly 3MB
> service with fiber is pretty pricey (3x the cost of 30/5 broadband).  I know fiber
> is "better", but I don't know what that means in the context of what we need.
>
> I've asked for the copy of the SLA...I'm assuming that is going to provide guarantees
> for uptime, latency, capacity, etc.
>
> But from a practical standpoint, what should we expect from the switch?
> - will downloads take 10x longer?
> - will uploads take ~2x longer?
> - will our VOIP issues go away (see below)?
>
> For background, we are a small software / service company (<10 people) and are
> absolutely dependent on Internet access for much of our work.  We are moving
> more and more of our in-house systems off-site (EC2, AppEngine, other SAAS, etc)
>
> Our TWC broadband service has overall been reasonably good. Though we currently
> have several complaints:
>
> 1) VOIP issues (dropped packets, latency?)
> We are using VOIP (FeatureTel).  Some days we experience a lot of drop-outs
> during our calls.  This is very obviously a BAD thing in the middle of a sales
> call with our customers.  We've taken various remedies, some have helped for
> a while, but the problems come and go, making it hard to troubleshoot.
>
> 2) upload capacity
> We push big files to the cloud as part of our product build (hundreds of meg at
> a time). This can happen daily near the end of our release cycle, but usually
> less often.  This problem is much less painful now than it was before DOCSIS 3.
>
> 3) random brief outages
> Kills our productivity for 5-10 minutes when it happens. We restart the modem,
> sometimes that helps but usually not. Problem resolves itself before we can
> get a TWC tech on the phone.  Annoying, but not critical...except when it happens
> during a presentation for a customer or impedes our testing services?
>
>
> Thanks for any advice or experiences you can offer!
>
> Chris
>
>
> --
> ------------------------------------------------------------------------ -
> Chris Merrill                           |  Web Performance, Inc.
> chris at webperformance.com                |  http://webperformance.com
> 919-433-1762                            |  919-845-7601
>
> Web Performance: Website Load Testing Software & Services
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