[TriLUG] Griping about Time-Warner outage

[William Sutton]

This is why, a long time ago, I started running a caching nameserver.

William Sutton

On Wed, 1 Aug 2012, David Burton wrote:

> This is just "venting" . . .
>
> I just sent the following complaint to time-warner / roadrunner via their
> web form <https://help.rr.com/hmslogic/rrmail.aspx>:
>
> ----------------------------------------
>
> Around 2:50 a.m. today, I lost my Internet connectivity.  I've been waiting
> on hold for tech support for over a half-hour.
>
> While waiting, I investigated further, and it turns out that what happened
> is that BOTH of your nameservers (as provided by your DHCP server) stopped
> responding: 209.18.47.61 and 209.18.47.62.
>
> Other time-warner roadrunner nameservers still work, such as 24.25.5.52 and
> 24.25.4.107, so I've temporarily worked around the problem by setting my
> router to use those nameservers.
>
> But YOU NEED TO FIX THIS!
>
> The whole point of always having TWO nameservers is so that if one goes
> down the other will still be there.  But you're obviously using two
> nameservers at the SAME physical location, which caused them BOTH to go
> down at the same time.
>
> That's a big mistake!
>
> What's more, even after your nameservers had been down for 10 or 15
> minutes, when I refreshed my IP, and even when I power-cycled my
> cablemodem, I got the SAME (non-functioning) nameservers from your DHCP
> server.  Obviously, you SHOULD be monitoring them, and when they go down
> you should adjust the DHCP-provided nameserver info to provide working
> nameservers.
>
> Please let me know when you have fixed these issues!
> -- 
> This message was sent to: William <william at trilug.org>
> To unsubscribe, send a blank message to trilug-leave at trilug.org from that address.
> TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug
> Unsubscribe or edit options on the web	: http://www.trilug.org/mailman/options/trilug/william%40trilug.org
> TriLUG FAQ          : http://www.trilug.org/wiki/Frequently_Asked_Questions
>