[TriLUG] OT: Arranging Employer Provided Broadband is Hard

[Carl Crider]

Scott,

 As someone that works 90%+ from home; I've used the TWC (RoadRunner) 30/5
connection since 2010. We only have TWC for internet, no phone or TV.
As I've mentioned on TriLUG before; I may be the lucky one that has had no
issues since getting this service. On the back end of this, we
write off 1/2 of our bandwidth costs every year.







On Thu, Jan 2, 2014 at 10:11 AM, Scott Chilcote <scottchilcote at att.net>wrote:

> Hello LUGers,
>
> My employer is upgrading their VPN. Since I work from home much of the
> time, they want me to upgrade my broadband connection.  They want static
> IP, and will cover moving up to faster service (~20 Mbps).  Who am I to
> refuse?
>
> Currently we have AT&T Uverse service (in Cary), which includes cable
> TV.  That's where the problems start.
>
> I called AT&T customer service over the holidays, and spoke to them at
> length.
> Their answer to each of the following questions was "No".
>
>   * Can we separate the payments for TV and broadband service?
>   * Can we arrange a separate, additional Uverse connection for
>     commercial broadband?
>   * Can we arrange a separate, additional DSL connection for commercial
>     broadband?
>
>
> We don't necessarily need two broadband connections, but I wanted to see
> what the options are.
>
> So, AT&T seems to have no solution.  I was transferred to their
> commercial "advanced" tech support, who couldn't come up with anything
> either.  Apparently people who work from home with employer provided
> broadband are a new concept.
>
> I'm looking at two alternatives.  One is to go back to Time Warner for
> broadband, and keep Uverse for TV.  We had Time Warner for years, and I
> was happy to get away from them.  AT&T's service is far better, by which
> I mean just adequate.
>
> On the other hand, the solution I like best is to cut the TV cord and
> start streaming what we watch.  This saves a bundle of money, and
> leverages the broader broadband connection when I don't need it for work.
>
> I'm wondering if I've missed a better way to handle this.  As far as I
> can tell, we just have Uverse, Time Warner Cable, and EarthLink DSL
> serving our area.  Given my past experience with DSL I'd rather avoid it.
>
> Thanks for any pointers,
>
>    Scott C.
>
> --
> Scott Chilcote
> Cary, NC USA
> scottchilcote at att.net
>
> --
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