[TriLUG] TWC raises modem rental - again

[Steve Burnett]

Also, here in RTP, if TWC does come out and then they decide it's your equipment's fault it's a $60 or $70 charge.



> On Dec 24, 2014, at 3:56 PM, Steve Litt <slitt at troubleshooters.com> wrote:
> 
> On Wed, 24 Dec 2014 11:21:27 -0500
> Glenn Hennessee <glenn.hennessee at gmail.com> wrote:
> 
>> On Tue, Dec 23, 2014 at 6:50 PM, Steve Litt
>> <slitt at troubleshooters.com> wrote:
>>> On Tue, 23 Dec 2014 18:49:47 -0500
>>> Bill Farrow <bill at arrowsreach.com> wrote:
>>> 
>>>> TWC is raising their modem rental again. Soon it is going to cost
>>>> you $8/mo.
>>>> 
>>>> I purchased my own modem in Oct 2013 when the rental was $6/mo. I
>>>> got a Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem for $86.99.
>>>> At that rate, it would take 14 months to pay it off, and I am
>>>> almost done.
>>>> 
>>>> My recommendation is to buy your own, and at the new rate it will
>>>> only take 11 months to recoup your purchase.
>>>> 
>>>> Bill
>>> 
>>> But...
>>> 
>>> The first time you have a problem, any problem, with TWC, the minute
>>> they find out you have your own modem, they'll just blame it on that
>>> rather than fixing their faulty wiring or overburdened segments.
>>> 
>>> SteveT
>>> 
>>> Steve Litt                *  http://www.troubleshooters.com/
>>> Troubleshooting Training  *  Human Performance
> 
>> So you wouldn't recommend buying a modem?
> 
> I wouldn't make a recommendation for anybody, but I didn't buy any of
> Costco's modems, because:
> 
> A) Once anything in the system doesn't belong to Brighthouse (our
> equvalent of TWC), they will stop troubleshooting and summarily blame
> it on the part that doesn't belong to them.
> 
> B) It's not like you can simply swap in a known good modem for
> troubleshooting. You need to call Brighthouse and register your modem.
> 
> So even if I had two purchased modems (not all that expensive,
> considering the service I'm getting), it wouldn't help much in
> troubleshooting. So, when they can't find the root cause remotely, I
> can guess it's the modem, drive down to Americana avenue, swap the
> modem for the same model Brighthouse modem at which time they register
> it, go home, and see if it changes the symptom.
> 
> Because Brighthouse "come to your house" service is a time vampire. 
> 
> SteveT
> 
> Steve Litt                *  http://www.troubleshooters.com/
> Troubleshooting Training  *  Human Performance
> 
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