[TriLUG] Google Fiber

[Wes Garrison]

Works for me too.

Here's the easy way to do it.  Don't mess with "customer service" at all.

Call (919) 595-4892.

Say "Cancel"
Say "Disconnect"

This will get you directly to the retention department, who are the only
folks with the power to do anything useful.

30/5 Mbps = $39.99
50/5 Mbps = $49.99

Not bad, eh?

Thanks Ron!

_________________________________
Wesley S. Garrison
Network Engineer
Xitech Communications, Inc.
phone:  (919) 260-0803
pager:   (919) 869-1744
fax:       (919) 932-5051
__________________________________
"Lead us not into temptation, but deliver us from email."

On Fri, Jan 30, 2015 at 8:10 PM, Linda Gardea <linda.gardea at gmail.com>
wrote:

> Worked for me.
>
> I had to ask for the customer retention department.
> On Jan 30, 2015 5:18 PM, "Thomas V Thomas" <thomasvt at gmail.com> wrote:
>
> > Thanks Ron! I got my bill reduced by approx $20/month.
> >
> > On Fri, Jan 30, 2015 at 4:01 PM, Greg Goddard <ggoddard at gmail.com>
> wrote:
> >
> > > This did not work for me. As per usual, I ended up having yet another
> > > awkward, convoluted discussion with Time Warner.
> > >
> > > Cheers, -g
> > >
> > > On Fri, Jan 30, 2015 at 3:16 PM, Ron Kelley <rkelleyrtp at gmail.com>
> > wrote:
> > > > Slightly off topic, but it definitely applies here…
> > > >
> > > > I just called TWC trying to get a better price for my home internet
> > > connection and was happy to hear they are currently offering the
> Extreme
> > > package (30/5) for $39.99 (1yr price).  It took about 5mins to cut my
> > > monthly bill down from $54.99/mo to $39.99.  Easiest conversation I
> have
> > > ever had with TWC.  The customer support person (Jason from retention
> > dept)
> > > said this promotional price applies to the entire east coast.
> > > >
> > > > Just call TWC support (RDU area, call 919-595-4892) and ask the rep
> to
> > > send you over to the “customer solutions department” (aka retention
> > dept).
> > > >
> > > > Good luck, and Happy Friday!
> > > >
> > > > -Ron
> > > >
> > > >
> > > > On Jan 30, 2015, at 1:58 PM, Tarus BALOG <tarus at opennms.org> wrote:
> > > >
> > > >> On 01/29/2015 11:57 AM, Leonard Boyle wrote:
> > > >>> The new tape drives are holding a lot more data per cart. With the
> > > LTO5 and
> > > >>> LTO6  tape drive you can even read and write files like you would
> on
> > > disk
> > > >>> with Linear Tape File System (LTFS).
> > > >>
> > > >> I had dinner with a friend of mine last night who works at the
> Library
> > > >> of Congress in their digital preservation section. They have 8TB
> tapes
> > > >> now, and it may double soon.
> > > >>
> > > >> Crazy.
> > > >>
> > > >> -T
> > > >>
> > > >> --
> > > >> Tarus BALOG, Maintainer                     Main:   +1 919 533 0160
> > > >> The OpenNMS Group, Inc.                     Fax:    +1 773 345 3645
> > > >> Email: tarus at opennms.org                    URL:
> > http://www.opennms.org
> > > >> PGP Key Fingerprint: 8945 8521 9771 FEC9 5481  512B FECA 11D2 FD82
> > B45C
> > > >> --
> > > >> This message was sent to: Ron Kelley <rkelleyrtp at gmail.com>
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> from
> > > that address.
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> > > >> Welcome to TriLUG: http://trilug.org/welcome
> > > >
> > > > --
> > > > This message was sent to: ggoddard at gmail.com <ggoddard at gmail.com>
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> > --
> > This message was sent to: Linda Gardea <linda.gardea at gmail.com>
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> that
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> --
> This message was sent to: Wes <wes at xitechusa.com>
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>