[TriLUG] Google Fiber

Mon Feb 2 14:35:29 EST 2015

I made it to customer retention this time. I have cable through TWC,
so they wouldn't talk to me about faster Internet without also asking
about my cable package. In the end, going to 30/5 only increased my
monthly price by ~$2, so I'm declaring this a win.

Thanks, -g

On Mon, Feb 2, 2015 at 1:56 PM, Wes Garrison <wes at xitechusa.com> wrote:
> Works for me too.
>
> Here's the easy way to do it.  Don't mess with "customer service" at all.
>
> Call (919) 595-4892.
>
> Say "Cancel"
> Say "Disconnect"
>
> This will get you directly to the retention department, who are the only
> folks with the power to do anything useful.
>
> 30/5 Mbps = $39.99
> 50/5 Mbps = $49.99
>
> Not bad, eh?
>
> Thanks Ron!
>
> _________________________________
> Wesley S. Garrison
> Network Engineer
> Xitech Communications, Inc.
> phone:  (919) 260-0803
> pager:   (919) 869-1744
> fax:       (919) 932-5051
> __________________________________
> "Lead us not into temptation, but deliver us from email."
>
> On Fri, Jan 30, 2015 at 8:10 PM, Linda Gardea <linda.gardea at gmail.com>
> wrote:
>
>> Worked for me.
>>
>> I had to ask for the customer retention department.
>> On Jan 30, 2015 5:18 PM, "Thomas V Thomas" <thomasvt at gmail.com> wrote:
>>
>> > Thanks Ron! I got my bill reduced by approx $20/month.
>> >
>> > On Fri, Jan 30, 2015 at 4:01 PM, Greg Goddard <ggoddard at gmail.com>
>> wrote:
>> >
>> > > This did not work for me. As per usual, I ended up having yet another
>> > > awkward, convoluted discussion with Time Warner.
>> > >
>> > > Cheers, -g
>> > >
>> > > On Fri, Jan 30, 2015 at 3:16 PM, Ron Kelley <rkelleyrtp at gmail.com>
>> > wrote:
>> > > > Slightly off topic, but it definitely applies here…
>> > > >
>> > > > I just called TWC trying to get a better price for my home internet
>> > > connection and was happy to hear they are currently offering the
>> Extreme
>> > > package (30/5) for $39.99 (1yr price).  It took about 5mins to cut my
>> > > monthly bill down from $54.99/mo to $39.99.  Easiest conversation I
>> have
>> > > ever had with TWC.  The customer support person (Jason from retention
>> > dept)
>> > > said this promotional price applies to the entire east coast.
>> > > >
>> > > > Just call TWC support (RDU area, call 919-595-4892) and ask the rep
>> to
>> > > send you over to the “customer solutions department” (aka retention
>> > dept).
>> > > >
>> > > > Good luck, and Happy Friday!
>> > > >
>> > > > -Ron
>> > > >
>> > > >
>> > > > On Jan 30, 2015, at 1:58 PM, Tarus BALOG <tarus at opennms.org> wrote:
>> > > >
>> > > >> On 01/29/2015 11:57 AM, Leonard Boyle wrote:
>> > > >>> The new tape drives are holding a lot more data per cart. With the
>> > > LTO5 and
>> > > >>> LTO6  tape drive you can even read and write files like you would
>> on
>> > > disk
>> > > >>> with Linear Tape File System (LTFS).
>> > > >>
>> > > >> I had dinner with a friend of mine last night who works at the
>> Library
>> > > >> of Congress in their digital preservation section. They have 8TB
>> tapes
>> > > >> now, and it may double soon.
>> > > >>
>> > > >> Crazy.
>> > > >>
>> > > >> -T
>> > > >>
>> > > >> --
>> > > >> Tarus BALOG, Maintainer                     Main:   +1 919 533 0160
>> > > >> The OpenNMS Group, Inc.                     Fax:    +1 773 345 3645
>> > > >> Email: tarus at opennms.org                    URL:
>> > http://www.opennms.org
>> > > >> PGP Key Fingerprint: 8945 8521 9771 FEC9 5481  512B FECA 11D2 FD82
>> > B45C
>> > > >> --
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