[TriLUG] Google Fiber

[Brian Cottingham]

I have the TWC 50/5, and I usually get that speed, sometimes a few Mb/s
more.

@Ron Kelly, the 50/5 plan is ~$100/mo after the new customer first-year
discount is up, so it makes sense that's what they told you.

My dad and I have had success disconnecting our TWC accounts, signing up
again the next day, and getting the new customer rates.

On Mon, Feb 2, 2015 at 3:49 PM, MrB <brentrbrian at gmail.com> wrote:

> I have the 30/5 ... it consistantly does 35/6.5 ish
>
> On Mon, Feb 2, 2015 at 3:42 PM, Michael Czeiszperger <michael at czei.org>
> wrote:
>
> > Has anyone tried the 50/5 service? Does it actually maintain that speed?
> > My guess that would depend on the neighborhood infrastructure, and
> there's
> > no attempt to ascertain if a location can actually sustain that
> bandwidth.
> >
> > I switched from TWC to Uverse when it came into my neighborhood, but it
> > tops out at 20/1 for $75/month, and there's no availability for anything
> > faster.
> >
> > On Mon, Feb 2, 2015 at 3:34 PM, Kevin Otte <nivex at nivex.net> wrote:
> >
> > > There's your problem: you tried logic. I think they are specifically
> > > trained to deflect this sort of thing. They count on customers not
> > > comparing notes with each other.
> > >
> > > The only way to get them to budge (and even that isn't guaranteed) is
> to
> > > threaten to actually leave. Another strategy for this is to look up the
> > > rates for EarthLink (http://www.earthlink.net/access/cable.faces) and
> > > tell retentions what prices you're looking at. Best case, they
> > match/beat.
> > > Worst case, you switch. It's TWC's lines anyway, so nothing really
> > changes.
> > >
> > > On 02/02/2015 03:16 PM, Ron Kelley wrote:
> > >
> > >> This is crazy.  I just called TWC and spoke with a lady in the
> retention
> > >> department.  I asked why I am charged $39.95/mo for the 30/5 package
> > when
> > >> my father-in-law pays $34.95/mo for the *same exact package*.  She
> was a
> > >> clueless as could be and had no idea how he got that price.  When I
> > asked
> > >> about dropping the rate, she said "...that rate is only for new
> > >> customers".  In fact, I know at least two people who got 30/5 for
> > >> $34.95/mo
> > >> and they have been with TWC for a long time.  I also asked about the
> > >> Ultimate (50/5) package, and she said it was $107/month!  Good grief!
> > It
> > >> is not that expensive even on the official TWC page!
> > >>
> > >> Guess I should be happy to pay $39.95/mo for my service...
> > >>
> > >>
> > >>
> > >>
> > >>
> > >> On Mon, Feb 2, 2015 at 1:56 PM, Wes Garrison <wes at xitechusa.com>
> wrote:
> > >>
> > >>  Works for me too.
> > >>>
> > >>> Here's the easy way to do it.  Don't mess with "customer service" at
> > all.
> > >>>
> > >>> Call (919) 595-4892.
> > >>>
> > >>> Say "Cancel"
> > >>> Say "Disconnect"
> > >>>
> > >>> This will get you directly to the retention department, who are the
> > only
> > >>> folks with the power to do anything useful.
> > >>>
> > >>> 30/5 Mbps = $39.99
> > >>> 50/5 Mbps = $49.99
> > >>>
> > >>> Not bad, eh?
> > >>>
> > >>> Thanks Ron!
> > >>>
> > >>> _________________________________
> > >>> Wesley S. Garrison
> > >>> Network Engineer
> > >>> Xitech Communications, Inc.
> > >>> phone:  (919) 260-0803
> > >>> pager:   (919) 869-1744
> > >>> fax:       (919) 932-5051
> > >>>
> > >> --
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