[TriLUG] Google Fiber

Mon Feb 2 19:56:17 EST 2015

Apparently I got lucky and got a supervisor on the phone the first time I
called today.

I got cut off, because she upgraded the speed on a connection that I was
using for the VoIP line I was speaking to her on.

Oops.  I'd be lying if I said that was the first time that has happened.

Anyway, a supervisor in the Retention dept. can do 50x5Mbps at $49.99.

-Wes

_________________________________
Wesley S. Garrison
Network Engineer
Xitech Communications, Inc.
phone:  (919) 260-0803
pager:   (919) 869-1744
fax:       (919) 932-5051
__________________________________
"Lead us not into temptation, but deliver us from email."

On Mon, Feb 2, 2015 at 7:18 PM, Keith Woodie <kwoodie at gmail.com> wrote:

> I have the 50/5 and I get usually 55/6 in Cary.
>
> I use nagios and a speed test plugin to monitor it over time.
> On Mon, Feb 2, 2015 at 3:57 PM Brian Cottingham <spiffytech at gmail.com>
> wrote:
>
> > I have the TWC 50/5, and I usually get that speed, sometimes a few Mb/s
> > more.
> >
> > @Ron Kelly, the 50/5 plan is ~$100/mo after the new customer first-year
> > discount is up, so it makes sense that's what they told you.
> >
> > My dad and I have had success disconnecting our TWC accounts, signing up
> > again the next day, and getting the new customer rates.
> >
> > On Mon, Feb 2, 2015 at 3:49 PM, MrB <brentrbrian at gmail.com> wrote:
> >
> > > I have the 30/5 ... it consistantly does 35/6.5 ish
> > >
> > > On Mon, Feb 2, 2015 at 3:42 PM, Michael Czeiszperger <michael at czei.org
> >
> > > wrote:
> > >
> > > > Has anyone tried the 50/5 service? Does it actually maintain that
> > speed?
> > > > My guess that would depend on the neighborhood infrastructure, and
> > > there's
> > > > no attempt to ascertain if a location can actually sustain that
> > > bandwidth.
> > > >
> > > > I switched from TWC to Uverse when it came into my neighborhood, but
> it
> > > > tops out at 20/1 for $75/month, and there's no availability for
> > anything
> > > > faster.
> > > >
> > > > On Mon, Feb 2, 2015 at 3:34 PM, Kevin Otte <nivex at nivex.net> wrote:
> > > >
> > > > > There's your problem: you tried logic. I think they are
> specifically
> > > > > trained to deflect this sort of thing. They count on customers not
> > > > > comparing notes with each other.
> > > > >
> > > > > The only way to get them to budge (and even that isn't guaranteed)
> is
> > > to
> > > > > threaten to actually leave. Another strategy for this is to look up
> > the
> > > > > rates for EarthLink (http://www.earthlink.net/access/cable.faces)
> > and
> > > > > tell retentions what prices you're looking at. Best case, they
> > > > match/beat.
> > > > > Worst case, you switch. It's TWC's lines anyway, so nothing really
> > > > changes.
> > > > >
> > > > > On 02/02/2015 03:16 PM, Ron Kelley wrote:
> > > > >
> > > > >> This is crazy.  I just called TWC and spoke with a lady in the
> > > retention
> > > > >> department.  I asked why I am charged $39.95/mo for the 30/5
> package
> > > > when
> > > > >> my father-in-law pays $34.95/mo for the *same exact package*.  She
> > > was a
> > > > >> clueless as could be and had no idea how he got that price.  When
> I
> > > > asked
> > > > >> about dropping the rate, she said "...that rate is only for new
> > > > >> customers".  In fact, I know at least two people who got 30/5 for
> > > > >> $34.95/mo
> > > > >> and they have been with TWC for a long time.  I also asked about
> the
> > > > >> Ultimate (50/5) package, and she said it was $107/month!  Good
> > grief!
> > > > It
> > > > >> is not that expensive even on the official TWC page!
> > > > >>
> > > > >> Guess I should be happy to pay $39.95/mo for my service...
> > > > >>
> > > > >>
> > > > >>
> > > > >>
> > > > >>
> > > > >> On Mon, Feb 2, 2015 at 1:56 PM, Wes Garrison <wes at xitechusa.com>
> > > wrote:
> > > > >>
> > > > >>  Works for me too.
> > > > >>>
> > > > >>> Here's the easy way to do it.  Don't mess with "customer service"
> > at
> > > > all.
> > > > >>>
> > > > >>> Call (919) 595-4892.
> > > > >>>
> > > > >>> Say "Cancel"
> > > > >>> Say "Disconnect"
> > > > >>>
> > > > >>> This will get you directly to the retention department, who are
> the
> > > > only
> > > > >>> folks with the power to do anything useful.
> > > > >>>
> > > > >>> 30/5 Mbps = $39.99
> > > > >>> 50/5 Mbps = $49.99
> > > > >>>
> > > > >>> Not bad, eh?
> > > > >>>
> > > > >>> Thanks Ron!
> > > > >>>
> > > > >>> _________________________________
> > > > >>> Wesley S. Garrison
> > > > >>> Network Engineer
> > > > >>> Xitech Communications, Inc.
> > > > >>> phone:  (919) 260-0803
> > > > >>> pager:   (919) 869-1744
> > > > >>> fax:       (919) 932-5051
> > > > >>>
> > > > >> --
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