[TriLUG] Bye bye Tiger

[David Burton via TriLUG]

I live over half an hour from Tiger's Raleigh location, and even farther
from their Durham store, so I didn't go to the store in person very often.
But I used to order from Tiger online in preference to NewEgg, because
Tiger had the local stores, and I figured that if I ever had a problem with
something, I could return or swap it at the store.

Then, a few years ago, I tried it. Something I ordered was DOA, and I was
out of time, so I grabbed the item and paperwork, and drove up the the
Raleigh store. Fortunately, they had a lot of them on the shelf, identical
to what I had bought. Unfortunately, they refused to swap my dead one for a
working one!

They told me that the mailorder/online operation was entirely separate from
the retail location, they did not accept returns at the store of items
ordered online, and I would have to mail it back to Tiger in Florida.

Jerks!

I don't think I ever ordered from them again.

Dave




On Fri, May 29, 2015 at 4:55 PM, Ken MacKenzie via TriLUG <trilug at trilug.org
> wrote:

> I rarely went into the store.  I would check them online for price shopping
> and a long time ago I would stop in to see something in person just to be
> sure.  I thought CompUSA bought them out.  Anyway last time I was in there
> was to see some Chromebooks in person before I bought one.  While in there
> I heard a rep overselling someone to death with garbage reasons.  I don't
> recall ever hearing so egregious an example of said tactics there before
> and I left before I chimed in in a way that they might ask me to leave.
>
> Ken
>
> On Fri, May 29, 2015 at 4:43 PM, Matt Flyer via TriLUG <trilug at trilug.org>
> wrote:
>
> > Sounds like how competition and marketplaces are supposed to work.  The
> > inefficient fail and go out of business.  The downside is that it leaves
> a
> > vacuum, but one has to ask if they really filled much demand and how
> badly
> > they will or won't be missed.
> >
> > Sent from my iPad
> >
> > On May 29, 2015, at 3:34 PM, Brian Henning via TriLUG <trilug at trilug.org
> >
> > wrote:
> >
> > >> one warning on Fry's, they mostly repackage return item and sell as
> > >> a new item.
> > >
> > > TD did this too, which strikes me as an unethical business practice
> > which should be illegal if it isn't already.
> > >
> > > In the days of TD on Capital Blvd, they also had the crappiest
> inventory
> > system ever.  Several times, the website said some number in stock, only
> > for me to get there and find zero in stock.  After a couple of those
> > experiences, I called to ask if an item was in stock; the clerk checked
> the
> > computer and reported some number in stock, only for me to get there and
> > find zero in stock.  Finally I started asking the clerk on the phone to
> > visually confirm stock before I'd go, and more than once the clerk would
> > come back on the line and report that there were actually zero in stock.
> > >
> > > Most of the people that I encountered working at Tiger Direct also
> > didn't know their [redacted] from holes in the ground.
> > >
> > > I’m not sad to hear of Tiger's departure at all.
> > > --
> > --
> > This message was sent to: Ken M. <ken at mack-z.com>
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> that
> > address.
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> >
> --
> This message was sent to: Dave Burton <ncdave4life at gmail.com>
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>