[TriLUG] Re: broadband option in the Triangle area

[Jeff Groves]

Lance A. Brown wrote:
> Jeremy West wrote:
> 
>> You know the only thing I despise about RR, is when I call tech 
>> support.  They give me the standard first question on which o/s I'm 
>> using.  When I respond linux, they say say that they don't support 
>> linux.  Last time I called I was calling because we had severe packet 
>> loss.  I tried telling the guy I ddin't want help with linux, and that 
>> I wanted someone to take a look at my packet loss issue.  All he 
>> wanted to do was have me reboot my computer, clear my dns, etc.  He 
>> wouldn't even help me because I was using linux.  Drove me nuts.
> 
> 
> Any time I have to call RR for support I push through the first line 
> support at the first hint of non-helpfulness from them because I'm 
> running Linux.  I never call them unless it's something not on my 
> computer anyway so hassling with the first-line script droids isn't 
> worth it.
> 
What tactic do you use to get around the first line droids?

Jeff G.