[TriLUG] Google Fiber

[Michael Czeiszperger]

Has anyone tried the 50/5 service? Does it actually maintain that speed?
My guess that would depend on the neighborhood infrastructure, and there's
no attempt to ascertain if a location can actually sustain that bandwidth.

I switched from TWC to Uverse when it came into my neighborhood, but it
tops out at 20/1 for $75/month, and there's no availability for anything
faster.

On Mon, Feb 2, 2015 at 3:34 PM, Kevin Otte <nivex at nivex.net> wrote:

> There's your problem: you tried logic. I think they are specifically
> trained to deflect this sort of thing. They count on customers not
> comparing notes with each other.
>
> The only way to get them to budge (and even that isn't guaranteed) is to
> threaten to actually leave. Another strategy for this is to look up the
> rates for EarthLink (http://www.earthlink.net/access/cable.faces) and
> tell retentions what prices you're looking at. Best case, they match/beat.
> Worst case, you switch. It's TWC's lines anyway, so nothing really changes.
>
> On 02/02/2015 03:16 PM, Ron Kelley wrote:
>
>> This is crazy.  I just called TWC and spoke with a lady in the retention
>> department.  I asked why I am charged $39.95/mo for the 30/5 package when
>> my father-in-law pays $34.95/mo for the *same exact package*.  She was a
>> clueless as could be and had no idea how he got that price.  When I asked
>> about dropping the rate, she said "...that rate is only for new
>> customers".  In fact, I know at least two people who got 30/5 for
>> $34.95/mo
>> and they have been with TWC for a long time.  I also asked about the
>> Ultimate (50/5) package, and she said it was $107/month!  Good grief!  It
>> is not that expensive even on the official TWC page!
>>
>> Guess I should be happy to pay $39.95/mo for my service...
>>
>>
>>
>>
>>
>> On Mon, Feb 2, 2015 at 1:56 PM, Wes Garrison <wes at xitechusa.com> wrote:
>>
>>  Works for me too.
>>>
>>> Here's the easy way to do it.  Don't mess with "customer service" at all.
>>>
>>> Call (919) 595-4892.
>>>
>>> Say "Cancel"
>>> Say "Disconnect"
>>>
>>> This will get you directly to the retention department, who are the only
>>> folks with the power to do anything useful.
>>>
>>> 30/5 Mbps = $39.99
>>> 50/5 Mbps = $49.99
>>>
>>> Not bad, eh?
>>>
>>> Thanks Ron!
>>>
>>> _________________________________
>>> Wesley S. Garrison
>>> Network Engineer
>>> Xitech Communications, Inc.
>>> phone:  (919) 260-0803
>>> pager:   (919) 869-1744
>>> fax:       (919) 932-5051
>>>
>> --
> This message was sent to: Michael Çzeiszperger <michael at czei.org>
> To unsubscribe, send a blank message to trilug-leave at trilug.org from that
> address.
> TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug
> Unsubscribe or edit options on the web  : http://www.trilug.org/mailman/
> options/trilug/michael%40czei.org
> Welcome to TriLUG: http://trilug.org/welcome