[TriLUG] Printer/scanner recommendations

[William Sutton]

I would recommend against "badmouthing" or "demeaning", or even claiming 
to have done such, due to today's litigious environment.  There are plenty 
of companies out there who will sue individuals when they think they have 
been unfairly maligned.

Now, if you're relating true experiences and keep them factual, you're on 
safer (but by no means entirely safe) ground (there are still people and 
companies who sue, even when what is written or said is 100% true).

Just my $0.02.

William Sutton

On Thu, 5 Feb 2015, Steve Litt wrote:

> On Wed, 04 Feb 2015 15:52:37 -0500
> Ric Moore <wayward4now at gmail.com> wrote:
>
>> On 02/04/2015 02:31 PM, Igor Partola wrote:
>> > I am (again) in the market for a new printer/scanner, and hope I can
>> > benefit from the wisdom of this list.
>> 
>> I promised HP support. some time ago, that I would demean their
>> product offerings forever publicly. I am still at it. There was a
>> hardware product problem with my All-In-One and those still under
>> warranty got the fix. Mine was a month out of warranty yet they
>> refused to fix the hardware, even after I offered to pay the freight
>> both ways. Their excuse was that "I shouldn't have bought an
>> entry-level printer". WTF?? That reply was so offensive it made my
>> ears turn red. :( Ric
>
> LOL, from 1983-1998 I badmouthed Epson because of an incident when I
> applied for a job with them. I bet it cost them 100 sales or more, and
> I was probably just one of many this guy screwed around with.
>
> These companies should realize how bad it is to make an enemy. In your
> case, Ric, they basically said "yeah, the printer we made for you is
> shit, you should have spent more money." LOL, keep demeaning them, they
> deserve it richly.
>
> SteveT
>
> Steve Litt                *  http://www.troubleshooters.com/
> Troubleshooting Training  *  Human Performance
>
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