[TriLUG] Any other ISP's out there

Tue Apr 7 17:05:39 EDT 2015

hi aaron & brian,

as the TriLUGer with the mail problem, i'll observe that once the TWC LUG 
member saw my email and became aware of the problem, it was completely 
fixed _within hours_.

we're on the edge of the boonies - northwest durham, up off cole mill & 
umstead, just over the county line into orange county.  i checked out 
alternatives to TWC a few weeks ago while similarly frustrated with their 
technical support - and what i found is that they are by far the best 
service for the lowest cost.  the only other options were frontier and 
hughesnet - frontier's max speed was 7mb, which i didn't even bother 
asking for a price on, and hughesnet charged the same per-month cost for 
lower bandwidth (10mb at hughes vs the 15mb we have with TWC).

to be honest, given that i'm able to work from home and run web and mail 
servers off our existing residential internet service, i think we're 
getting a pretty sweet deal from TWC - we've been _extremely_ happy with 
their service when they're able to reliably deliver it.  however, my 
experiences dealing with residential tech support have been similar to 
yours - consistently frustrating.

aaron - like you, for the past few weeks, we've been experiencing the 
ongoing service issue (our usual high-quality connectivity during the day, 
but extensive intermittent connectivity lag / loss in the evenings) that i 
mentioned in my initial email.  that issue has now been escalated beyond 
the initial residential non-support, so i'm hopeful that it'll be cleared 
up soon and our connectivity will get back to normal!

 						regards,

 							lisa

On Tue, 31 Mar 2015, Brian Weaver via TriLUG wrote:

> Aaron,
>
> I feel your pain. I'm out in your neck of the woods and I tried AT&T DSL
> once. It just couldn't compete with TWC Road Runner. I've had Road Runner
> for the last 16 years or so since I moved into my house. In all that time
> I've had little to complain about technically. The worst problem I've had
> is clueless technical support the dozen or so times I've call (As well as
> one ID10T moment that was all my fault! I'm still feeling idiotic for that
> one at it was a decade ago).
>
> The most recent breakage was the mail problem another TriLUGer pointed out.
> That only got fixed because someone with a clue inside TWC happens to be on
> this list. The last frustrating issue was trying to connect to their online
> bill pay site. I could connect to anywhere BUT their site. The online tech
> wanted me to reboot my OS X system; I even tried it once to no avail. I
> finally figured out that if I couldn't reach their site I had to power
> cycle the cable modem. That's the only thing that ever fixed that
> particular problem. Must have been a bad route issue internal to TWC.
>
> So if you find any real competition out in the boondocks please share the
> info. Service hasn't been bad for me, but I still feel like there's better
> to be had. That'll be even more apparent when my friends in the city have
> the option to tap into Google Fiber.  I'm also not real thrilled about
> Comcast gobbling up TWC. I've heard even worse stories about Comcast.
>
> - Brian
>
>
> On Tue, Mar 31, 2015 at 5:39 PM, Aaron Thomas via TriLUG <trilug at trilug.org>
> wrote:
>
>> I begrudgingly have been using TWC residential for the last 8+ years as
>> it is either them or Centurylink.
>>
>> For the most part I was satisfied with their service and it worked more
>> times than not. Since they changed their network, which I first observed
>> on 2015-03-16 as the public IP address went from 75.182.126.xxx to
>> 45.37.13.XXX, in the guise of "network improvements" I keep seeing
>> random disconnects and failures from the TWC to respond to my cable
>> modem.
>>
>> It is beyond frustrating to deal with their technical support as the
>> last guy wanted to change the wireless channels as in his experience
>> channel 11 worked better. They always blame my equipment if for no other
>> resason than I use linux. I have had more critical outages in the last 2
>> weeks than in the last 8 years combined.
>>
>> Since google fiber will not be making it out this way , which is the
>> 40/42 area of Johnston County, is anyone aware of any other ISP's that
>> might be an option besides the two monopolies? Whatever happened to
>> Wireless ISP's? I keep begging RST Fiber, but have yet to get an actual
>> response from them.
>>
>> Thanks,
>> Aaron Thomas
>>
>>
>> --
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>
>
>
>
> -- 
>
> /* insert witty comment here */
> -- 
> This message was sent to: Lisa Lorenzin <lisa at trilug.org>
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