[TriLUG] Any other ISP's out there

Tue Apr 7 18:04:38 EDT 2015

I had to stay on top of them to get my issue cleared up.  I work from home
and my ssh connections would stall out for minutes at a time, then pick
back up.  Got so bad I started using smokeping to provide metrics to show
the three different techs that came out.

Here's the last 400 days from my house to my work VPN endpoint which is ~
12 hops from home:
https://www.dropbox.com/s/b7s360xcnzxb72m/Screenshot%202015-04-07%2018.02.08.PNG?dl=0

On Tue, Apr 7, 2015 at 5:05 PM, Lisa Lorenzin via TriLUG <trilug at trilug.org>
wrote:

> hi aaron & brian,
>
> as the TriLUGer with the mail problem, i'll observe that once the TWC LUG
> member saw my email and became aware of the problem, it was completely
> fixed _within hours_.
>
> we're on the edge of the boonies - northwest durham, up off cole mill &
> umstead, just over the county line into orange county.  i checked out
> alternatives to TWC a few weeks ago while similarly frustrated with their
> technical support - and what i found is that they are by far the best
> service for the lowest cost.  the only other options were frontier and
> hughesnet - frontier's max speed was 7mb, which i didn't even bother asking
> for a price on, and hughesnet charged the same per-month cost for lower
> bandwidth (10mb at hughes vs the 15mb we have with TWC).
>
> to be honest, given that i'm able to work from home and run web and mail
> servers off our existing residential internet service, i think we're
> getting a pretty sweet deal from TWC - we've been _extremely_ happy with
> their service when they're able to reliably deliver it.  however, my
> experiences dealing with residential tech support have been similar to
> yours - consistently frustrating.
>
> aaron - like you, for the past few weeks, we've been experiencing the
> ongoing service issue (our usual high-quality connectivity during the day,
> but extensive intermittent connectivity lag / loss in the evenings) that i
> mentioned in my initial email.  that issue has now been escalated beyond
> the initial residential non-support, so i'm hopeful that it'll be cleared
> up soon and our connectivity will get back to normal!
>
>                                                 regards,
>
>                                                         lisa
>
>
>
>
> On Tue, 31 Mar 2015, Brian Weaver via TriLUG wrote:
>
>  Aaron,
>>
>> I feel your pain. I'm out in your neck of the woods and I tried AT&T DSL
>> once. It just couldn't compete with TWC Road Runner. I've had Road Runner
>> for the last 16 years or so since I moved into my house. In all that time
>> I've had little to complain about technically. The worst problem I've had
>> is clueless technical support the dozen or so times I've call (As well as
>> one ID10T moment that was all my fault! I'm still feeling idiotic for that
>> one at it was a decade ago).
>>
>> The most recent breakage was the mail problem another TriLUGer pointed
>> out.
>> That only got fixed because someone with a clue inside TWC happens to be
>> on
>> this list. The last frustrating issue was trying to connect to their
>> online
>> bill pay site. I could connect to anywhere BUT their site. The online tech
>> wanted me to reboot my OS X system; I even tried it once to no avail. I
>> finally figured out that if I couldn't reach their site I had to power
>> cycle the cable modem. That's the only thing that ever fixed that
>> particular problem. Must have been a bad route issue internal to TWC.
>>
>> So if you find any real competition out in the boondocks please share the
>> info. Service hasn't been bad for me, but I still feel like there's better
>> to be had. That'll be even more apparent when my friends in the city have
>> the option to tap into Google Fiber.  I'm also not real thrilled about
>> Comcast gobbling up TWC. I've heard even worse stories about Comcast.
>>
>> - Brian
>>
>>
>> On Tue, Mar 31, 2015 at 5:39 PM, Aaron Thomas via TriLUG <
>> trilug at trilug.org>
>> wrote:
>>
>>  I begrudgingly have been using TWC residential for the last 8+ years as
>>> it is either them or Centurylink.
>>>
>>> For the most part I was satisfied with their service and it worked more
>>> times than not. Since they changed their network, which I first observed
>>> on 2015-03-16 as the public IP address went from 75.182.126.xxx to
>>> 45.37.13.XXX, in the guise of "network improvements" I keep seeing
>>> random disconnects and failures from the TWC to respond to my cable
>>> modem.
>>>
>>> It is beyond frustrating to deal with their technical support as the
>>> last guy wanted to change the wireless channels as in his experience
>>> channel 11 worked better. They always blame my equipment if for no other
>>> resason than I use linux. I have had more critical outages in the last 2
>>> weeks than in the last 8 years combined.
>>>
>>> Since google fiber will not be making it out this way , which is the
>>> 40/42 area of Johnston County, is anyone aware of any other ISP's that
>>> might be an option besides the two monopolies? Whatever happened to
>>> Wireless ISP's? I keep begging RST Fiber, but have yet to get an actual
>>> response from them.
>>>
>>> Thanks,
>>> Aaron Thomas
>>>
>>>
>>> --
>>> This message was sent to: cmdrclueless at gmail.com <cmdrclueless at gmail.com
>>> >
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>>
>>
>>
>>
>> --
>>
>> /* insert witty comment here */
>> --
>> This message was sent to: Lisa Lorenzin <lisa at trilug.org>
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>>
> --
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>