Oncall compensation questions

[Helen Harrison]

My company is researching industry practices for supplementary compensation for oncall support. I am looking to hear from the folks on this list how your employer handles this issue. If you wouldn't mind taking a couple of minutes to answer the questions below I would greatly appreciate it.

thanks, Helen 

On-call is defined as a period of time, usually during non-standard times of the employee's work day, where the employee is responsible for carrying a phone or pager in order to learn of problems that he/she can resolve. That resolution might come in the form of a simple follow-up phone-call, or perhaps require extensive on-site visits and troubleshooting.

1. Do you have employees that are required to be on-call during certain non-standard work hours of the day, without premium payment? (yes / no)

If the answer to (1) is NO, then this questionnaire is complete. Just respond back with that information.

If the answer is YES, then please complete the following questions.

2. Does your company pay a premium to employees, if they are on-call? (yes / no)?

3. How is the premium calculated? (Eg: 4 hours at regular week per week)

4. Do you also pay another premium if the employee is actually called on-site? (yes / no) If so, please explain.

5. If the employee resolves the problem from either their home non-work location or by visiting the problem area on-site, do you pay differently? (yes / no) If so, please explain.

6. What is the expected response time of a) the initial call-back, and b) a visit to the problem site, if a visit is required? (eg: a) 30 minutes and b) 1 hour)

7. If you do not pay a premium for oncall support, do you provide any other type of compensation? If so, what?

8. What is the name of your company or employer?

9. What is your company's primary business? (Manufacturing, software development, University, etc)