Oncall compensation questions

Fri, 28 Jun 2002 16:51:58 -0400

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Could you post the response summary to this page?  We have been
discussing this issue for awhile with no resolution.

A N G E L A  A N D R E W S
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                      Helen Harrison                                                                                                           
                      <Helen.Harrison@sas.com>         To:       "'ncsa-discussion@ncsysadmin.org'" <ncsa-discussion@ncsysadmin.org>           
                      Sent by:                         cc:                                                                                     
                      ncsa-discussion-admin@ncs        Subject:  Oncall compensation questions                                                 
                      ysadmin.org                                                                                                              

                      06/28/02 04:14 PM                                                                                                        
                      Please respond to                                                                                                        
                      ncsa-discussion                                                                                                          

My company is researching industry practices for supplementary
compensation for oncall support. I am looking to hear from the folks on
this list how your employer handles this issue. If you wouldn't mind
taking a couple of minutes to answer the questions below I would greatly
appreciate it.

thanks, Helen

On-call is defined as a period of time, usually during non-standard
times of the employee's work day, where the employee is responsible for
carrying a phone or pager in order to learn of problems that he/she can
resolve. That resolution might come in the form of a simple follow-up
phone-call, or perhaps require extensive on-site visits and
troubleshooting.

1. Do you have employees that are required to be on-call during certain
non-standard work hours of the day, without premium payment? (yes / no)

If the answer to (1) is NO, then this questionnaire is complete. Just
respond back with that information.

If the answer is YES, then please complete the following questions.

2. Does your company pay a premium to employees, if they are on-call?
(yes / no)?

3. How is the premium calculated? (Eg: 4 hours at regular week per week)

4. Do you also pay another premium if the employee is actually called
on-site? (yes / no) If so, please explain.

5. If the employee resolves the problem from either their home non-work
location or by visiting the problem area on-site, do you pay
differently? (yes / no) If so, please explain.

6. What is the expected response time of a) the initial call-back, and
b) a visit to the problem site, if a visit is required? (eg: a) 30
minutes and b) 1 hour)

7. If you do not pay a premium for oncall support, do you provide any
other type of compensation? If so, what?

8. What is the name of your company or employer?

9. What is your company's primary business? (Manufacturing, software
development, University, etc)

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