[NCSA-discuss] Problem/Ticket/Call Management

[Matt Pusateri]

Eventum is hideous!  Our corporate office uses it, it was the worst 
workflow and UI of anything I've ever seen.  Picking a Trouble ticket 
system largely depends on your environment, both in terms of 
infrastructure and personnel.

RT is about the best known open source TTS.    I've got a  mostly Linux 
infrastructure so I just began using Trac since I can check configs into 
Subversion and also document things on the wiki.


Matt P.

John Broome wrote:
> On 7/3/07, Sal Biancardi <biancard at us.ibm.com> wrote:
>   
>> Hello,
>>
>> I'm interested in hearing what you use for managing your calls/problem
>> requests.. Thanks!
>>     
>
>
> We're using RT in-house, and we have a client using Eventum, which
> seems to be a fork of RT.  Both are good and easy to use.  I didn't
> set up either so I can't give a good report on that.
>
>
>
>