[TriLUG] OT: Questions about AT&T U-verse

Derek Linz chapelhilllaptopshop at gmail.com
Thu Mar 15 18:06:31 EDT 2012

That's awesome.

On Thursday, March 15, 2012 05:35:32 PM Bill Farrow wrote:
> On Thu, Mar 15, 2012 at 4:28 PM, Magnus <magnus at trilug.org> 
> > I ended up going back to Time-Warner and being stuck between 
> > two lousy choices makes me want to give up the Internet. You 
> > ask about Time-Warner but I've got intermittent connectivity 
issues and
> > they won't do more than reboot my modem (over & over & over). 
If they
> > look at my modem and see it's fine (which it is 90% of the time) 
> > declare it "working" and dismiss me.
> I went around this circle with TWC in the past.  I ended up writing a
> small script that pinged my router, TWC gateway IP, and scraped the
> status webpage on the modem.  Having a long list of accurate 
> with timestamps and durations helped convince TWC tech support 
that my
> modem was going bad - they changed it over for a newer model and 
> haven't had an issue since.
> Bill

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