[TriLUG] OT: Questions about AT&T U-verse

[Derek Linz]

That's awesome.

On Thursday, March 15, 2012 05:35:32 PM Bill Farrow wrote:
> On Thu, Mar 15, 2012 at 4:28 PM, Magnus <magnus at trilug.org> 
wrote:
> > I ended up going back to Time-Warner and being stuck between 
these
> > two lousy choices makes me want to give up the Internet. You 
didn't
> > ask about Time-Warner but I've got intermittent connectivity 
issues and
> > they won't do more than reboot my modem (over & over & over). 
If they
> > look at my modem and see it's fine (which it is 90% of the time) 
they
> > declare it "working" and dismiss me.
> 
> I went around this circle with TWC in the past.  I ended up writing a
> small script that pinged my router, TWC gateway IP, and scraped the
> status webpage on the modem.  Having a long list of accurate 
outages
> with timestamps and durations helped convince TWC tech support 
that my
> modem was going bad - they changed it over for a newer model and 
I
> haven't had an issue since.
> 
> Bill